- Report: #537866
Report - Rebuttal - Arbitrate
Complaint Review: MICROSOFT , XBOX 360
MICROSOFT , XBOX 360One microsoft way Redmond Washinton 98052 Internet United States of America
MICROSOFT , XBOX 360 illegal use after deleting my info from card. Internet
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I allowed my son to order something from xbox in july, I stood there and watch him delete my information it said deleted.
I ask him to go back to make sure, It only showed my name no credit information, i tried to order but could'nt, I was ok thinking it was truely deleted.
Now on 11/06/09 my bank statement showed they took money three times out of my account. the only person that was at my house was my nine year old grandson playing the game.
I questioned him he stated that when he was playing it said that he won enought points to win something, and he used the points to get it.
There should be a law against this, I called xbox and spoke to larry who claims they can't give out thier last name or xbox address.
I gave him all my info and after i stated what happened he asked again for my card number. as i was giving him this info again he stated that i can't get my money back.
I asked to speak to a supervisor he said they was busy to call back in a half hour, I replied no keep me on line for that half hour, after ten mins or so he came back on line stating my info was still in the system.
I stated why he did'nt see it the first time, how i know he didn't use the ten mins or so to reenter my info. i know that it showed my info as deleted on xbox so just get your supervisor.
Supervisor Anna can't give last name or company address they don't have one, Can you see a big company like this with no physcial address i stated. Ref # 1119514642
after telling her my situation she stated that i should've been more responsible with my card, my nine year old grandson did'nt know i let my son use my card before he got locked up.
She claims it's my fault and i can't get my money back, my fault that a nine year old can order and they just use people cards like it's nothing.
I am looking for an lawyer to take this case, and everyone who was ripped off by xbox i ask that they stand with me to let xbox know were not standing for this.
This report was posted on Ripoff Report on 12/11/2009 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/MICROSOFT-XBOX-360/internet/MICROSOFT-XBOX-360-illegal-use-after-deleting-my-info-from-card-Internet-537866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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