- Report: #595919
Report - Rebuttal - Arbitrate
Complaint Review: MIDAS MUFFLER
MIDAS MUFFLER60 Skokie Valley Road Highland Park, Illinois United States of America
MIDAS MUFFLER - Midas Oil Chage Changed oil without replacing bolt to keep oil in. Destryed my car's engine Highland Park Illinois
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The day after we returned, Carly drove to a friends house, also in Highland Park, perhaps a ten minute drive. She and my wife noticed a large puddle of fresh oil on our parking pad as she left for her friends. Late that evening my daughter called telling me her car would not start. I drove over and found the all oil had drained from the engine and oil-pan, the bolt, that sits in the oil pan was absent. I believe 100% the screw was seated improperly by the Midas employee. This allowed a heavy leakage. When the car was driven again (after our vacation), the nut must have worked itself out and there is evidence of oil leakage on the road from my home to Carly's friends.
_I'd like to point out here that the assistant manager at the guilty Midas shop, shared with me "I'm actually ashamed to work here...If I were the manager, I'd have handled this completely differently". This man clearly has an excellent sense of customer service and honest business character. Not so for squirming Frank (mgr.) and James Corollo (owner).
Midas Muffler & Oil Change franchise in Highland Park, IL. James Corollo, refused to speak with me. The store manager ("Frank"), told me Midas would look into the matter. After a week (the car having been towed to a local service station), I received a call from Midas' "agent" "Trinity", claiming Midas can see no responsibility for the oil drainage. That is virtually impossible! I'm 100% righteously indignant that Midas is not only responsible for negligence, but there is no question about their failure to seal the oil pan after the oil change. A home-town service dealer that ruins a teen's car (and obviously so) makes the very poor choice of refusing to accept obvious responsibility, and throwing their reputation in the gutter.
I STRONGLY encourage anyone who might be in this area, to take the smarmy situation into consideration before doing business with this greedy and UNSAFE organization. If this has happened to you, and I know this does happen now and then, call the manager, Frank, at (847) 831-5000, and tell him (or owner James Corollo), how unsettling it is to hear of such sloppy work, and lack of responsibility! It could have been your daughter or son who lost a car to their negligence.
My apologies to the reader for redundancies, however I asked my daughter to explain the situation in her own words:
"I took my '97 Nissan Altima - originally owned by a mechanic who rebuilt the engine, to Midas for an oil change. a day or so later I left for California with my family for a week. When we returned, I saw that there had been some dripping, but I wasn't sure if it was serious. I saw a red light on the dash and told my mother. A few days later I drove to my friend's house, and as I was driving the oil light when on again. As soon as I stopped in her driveway, the engine rumbled and died. I tried to restart the car, but it would only make some noise and then die again. When my dad came by to check what had happened, he found that there was no longer a nut covering the oil hole. Midas either did not put it back on, or failed to put it on tight enough. As the car sat in the driveway it drained of all the oil, and when we tried to add more, it went straight through. We had to have it towed, and found out later that the engine was entirely shot - an engine that had been rebuilt and refurbished by a mechanic".
Today (04-23-10) Sal from Midas called representing James the Midas owner. He ask me what happened and I explained. He knew of all the voice I planned to give this incident, right this wrong, and Sal informed me I couldnt do this, wed be speaking soon. I perceive this as a veiled threat. Theyre wrong, know it, and are not looking forward to my exercising my 1st amendment right, not being found responsible.
In closing I want to thank RippOffReport for the wonderful opportunity to post here. This posting is just the very start of my fight for what's right. Thanks for reading.
This report was posted on Ripoff Report on 04/23/2010 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/MIDAS-MUFFLER/Highland-Park-Illinois-60035/MIDAS-MUFFLER-Midas-Oil-Chage-Changed-oil-without-replacing-bolt-to-keep-oil-in-Destrye-595919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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