- Report: #1046699
Report - Rebuttal - Arbitrate
Complaint Review: MITSUBISHI TV
MITSUBISHI TVInternet United States of America
MITSUBISHI TV MITSUBISHI Acknowledges Chip Problem Causing White Dots Internet
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The chip problem does not occur immediately but after a few years of ownership, usually going past a warranty. The company's customer service puts the owner through the ringer demanding the model number and serial number which is only printed in small type behind and at the bottom of the very heavy TVs. After several phone calls, I was informed they would send the replacement for the defective part but I must pay a $200 labor charge and only use their people. I said NO and was kept on hold for 10 minutes. She then stated they were extending my warranty, sending the replacement part but I must still pay the $200 labor cost. I asked how this was different than what was previously told to me. She said they would send me a replacement bulb for free after six months. Mitsubishi's bulb as a very short life. I replaced them for 75% less on the internet and the bulb has lasted for a couple of years.
MITSUBISHI was aware of the problem for years, shut down the products, waited a few months and then introduced a new group of models after stating the shutdown was due to them not making money on the product.
For those who have stated the customers should be grateful to the company for doing something after it was out of warranty should thin again that this known problem only occurred a few years after the purchase of a very expensive TV. Maybe they just work for Mitsubishi!
This report was posted on Ripoff Report on 04/27/2013 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/MITSUBISHI-TV/internet/MITSUBISHI-TV-MITSUBISHI-Acknowledges-Chip-Problem-Causing-White-Dots-Internet-1046699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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