In March, I contacted MJ Graphic Design and asked the owner, Bobbie Yerkey, to design a logo and web-site for my store. I immediately paid a $400.00 deposit (the rest due on delivery of product) and was sent a questionnaire to fill out. This I did immediately.
At first, she worked on my logo diligently but soon, there would be two week periods where I did not hear from her and I would have to write trying to find out what was happening.
Finally, getting the work from her was very difficult. Months passed, and we were still working on the logo. I offered to have her call me or I could call her, if "communication" was the problem. It took three weeks of trying for me to finally be able to set up an appointment where she would call me.
It is important to note that on her web-site there are no means to contact her other than email. She has no telephone number or address displayed. I don't even know what part of the U.S. she lives in.
Finally, the day for her to call me arrived. And, she stood me up. No call. I sent her a scathing email asking her directly, if this was a scam. She replied that she had lost power for three days and that she does not like to talk to clients of the phone.
Soon thereafter, work continued on my web-site. She rarely followed my written instructions or direction and so what she sent me was more often, than not, unacceptable. After five months, she had come up with a logo (that she never quite finished) and she had barely worked on my web-site.
In August, she went silent for almost a month. I waited for almost 4 weeks, and then after much badgering on my part, she sent a web-site design suggestion that did not fit my specifications at all. Then I got no response after that. I warned her that I would terminate our working relationship if she did not respond to my emails. She did not respond. I told her that I would walk away if she released my logo to me. Again no response.
So,from one day to the next, she no longer responded to my emails and she closed my account on her web-site. I have no logo and no web-site and she kept my money.
I do not see how I can recover my money but, at least I can stop others from falling for her trap. The cruelty of it is that it targets those people who are just starting out and it destroys their dreams even before they get started.