I purchased a Dedicated server from this company, And was excited to get
everything move to a new 3Gbps line. The customer service
was mediocre at first, But I figured once I was setup, I wouldn't need
them anymore.. That was not the case... Since the server got delivered,
All it would do is Bluescreen, I messaged them for 3 days in a row,
getting short and not very helpful responses for 3 days straight, until
they "Claim" to have replaced the server with a new one.. The "New One"
continued to Bluescreen as the previous one had done as well.
On the 4th day, they locked me off the server for 24 hours, for
"Testing" and then informed me that the BlueScreens were My fault, and i
Would have to uninstall everything that ive installed.. (I didn't know
MySQL isn't compatible with windows (sarcasm))
It took me 7 Times, First asking, then demanding a refund for them to
finally agree to a refund.. Their website clearly said that they offered
a 7 Day money back guarantee. First attempt to get a refund they told
me that they would have to charge me for the Ram Upgrade i took, because
they had to order more ram for me... When i disagreed then they tried
to say that they would need to assess a Setup Fee, and Licensing Fee
before they can refund. After 9 Support tickets and getting nowhere I
agreed to take the $79 refund (I paid $119.99 originally) and it took
them another THREE days before they even issued that.. When they
refunded, they did not refund the 79, they refunded 75.. Even more
interesting is that they used a COMPLETELY different PayPal to do the
refund, So I ended up having to pay PayPal fees on that as well! The
refund i received was 71.00. When i questioned this, they threw their
TOS at me, witch im about 99.9% sure they updated just before sending to
me, because it never had mention of a Setup fee, nor licensing fees
before that day, But once they sent it to me that day, it Conveniently
said something about both.
After dealing with them until I couldn't stand it anymore, I decided
that it was time to take it to the next step, i filed a PayPal Dispute,
in attempt to get a FULL refund. They responded by filing a dispute
against the incomplete refund they issued me.
Very stand up company, use them if your looking to get robbed by a bunch of people who cant speak English.