- Report: #983539
Report - Rebuttal - Arbitrate
Complaint Review: MOMORERACK
MOMORERACKInternet United States of America
MOMORERACK Order shipped to a totally wrong state, Internet
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Sent an email to the customer service department stating that a mistake had been made and that this item I ordered was send to RACINE, WI 53406 not Florida. Received a response from the customer service agent Arlene which was sent was to me was :
Thank you for writing in. Always here to help.
Please be informed that you can update your shipping/billing addresses before
checking out on the order process and generate it as your default shipping
destination. Also, please note that for security reasons we only ship
high-valued orders to the billing address.
If there is anything further I can do to assist you please let me know. At
Nomorerack, customer satisfaction is our main goal.
* Arlene with Customer Care - And the ticket was closed.
Added information to the ticket again that the item was sent to RACINE, WI 53406 and that I live in Florida and they made a mistake - and the response I received was that the ticket was once again just closed.
I have tried many times to reopen this ticket but it seems that Arlene is far too busy NOT reading what I posted and closing out the ticket then to respond to me.
Now I make it a point now to tell everyone I know in the hospital that I work just how NOMORERACK does business.
This report was posted on Ripoff Report on 12/17/2012 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/MOMORERACK/internet/MOMORERACK-Order-shipped-to-a-totally-wrong-state-Internet-983539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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