- Report: #1128432
Report - Rebuttal - Arbitrate
Complaint Review: MONARCHS ONLINE CASINO
MONARCHS ONLINE CASINO, Select State/Province USA
MONARCHS ONLINE CASINO SCAMMING PEOPLE BUY ADDING COMPS WITH PLAYERS UNAWARE, SO PLAYERS CAN NEVER WITHDRAW. NETHERLAND ANTILLES NETHERLANDS
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LETTER I WROTE TO MONARCHS MANAGER.
I AM A NEW PLAYER AT MONARCHS ONLINE CASINO, ON MARCH 2 I DOWNLOADED THE CASINO AND PLAYED WITH THE 100 COMP WHICH I LOST. ON MARCH 2 I MADE A DEPOSIT FOR 15DOLLARS AND RECIEVED A BONUS WITH THAT AND LOST. NOW ON MARCH 4 I MADE A DEPOSIT FOR 15DOLLARS WHICH HAD NO BONUS AND WAS PLAYING AND WINNING FOR HOURS, AT ABOUT 10:30PM I CALL AND ASK HOW I COULD GO ABOUT WITHDRAWING SOME OF MY 351.00, AS I'M ON THE PHONE WITH CS,
THE LIVE CHAT VERONICA ADDS A BONUS TO MY 351.00 AND MAKES IT 400.00 NOW THE AGENT IS STILL ON THE PHONE WITH ME AND TELLS ME I NEVER MET MY PLAYTHOUGH ON MY BONUS, I TOLD HER I NEVER ADDED A BONUS TODAY AND THAT I SAW IT PLACED ON MY ACCOUNT AS I WAS ASKING FOR WITHDRAW, I TOLD HER I DID'NT WANT IT SO SHE REMOVED IT, WHICH BROUGHT ME BACK TO MY 351.00,
I ASK AGAIN CAN I MAKE A WITHDRAW, I HAD NO BONUS TODAY, SHE SAYS WE AUTOMATICALLY ADDED A BONUS WHILE YOU WERE PLAYING, YOU JUST DIDN'T NOTICE AND YOU LOST WHAT YOU DEPOSITED AND WERE PLAYING WITH A BONUS. NOW I'M UPSET, BECAUSE I WAS PLAYING THE WHOLE TIME VERY AWARE OF MY BALANCE THE WHOLE TIME, THERE WAS NO BONUS. THE POINT TO THIS IS I'VE READ SEVERAL COMPLAINTS ABOUT YOUR CASINO DOING THIS SO THAT PEOPLE CANNOT CASH OUT.
ALL I WANT IS TO WITH DRAW SOME OF MY WINNINGS. I DONT WANT ANY COMP CHIPS OR BONUSES, THAT THE CASINO KEEPS ADDING SO YOU CAN NEVER CASH OUT, BECAUSE EVERYTIME YOU ASK TO CASH OUT, THEY COMP U A CHIP WHICH REQUIRES 75X PLAYTHOUGH. I ASK THAT THIS PLEASE BE RESOVLED, BECAUSE IN ALL HONESTY IT IS SCAMMING PEOPLE. MY UNCLE WORKS FOR THE BETTER BUSINESS BUREAU, AND I'M PREPARED TO FILE SEVERAL COMPLAINTS, NOT JUST FOR ME, BUT FOR THE COUNTLESS NUMBER OF PEOPLE ONLINE WHOM ARE BEING DONE THE SAME THING AT YOUR CASINO. IT'S WRONG. PLEASE LET ME KNOW WHAT THE STATUS ON MY ACCOUNT IS. OR PLEASE CALL ME AT.
This report was posted on Ripoff Report on 03/05/2014 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/MONARCHS-ONLINE-CASINO/Select-StateProvince/MONARCHS-ONLINE-CASINO-SCAMMING-PEOPLE-BUY-ADDING-COMPS-WITH-PLAYERS-UNAWARE-SO-PLAYERS-1128432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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