- Report: #830924
Report - Rebuttal - Arbitrate
Complaint Review: MONEY NETWORK
MONEY NETWORK7000 Goodlett Farms Pkwy Cordova, Tennessee United States of America
MONEY NETWORK METABANK Out of Country Administered DEBIT CARDS Cordova, Tennessee
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companies,please,be aware that most of the transactions and customer support is handled outside of the United States and this is a source of Fraud and Identity Theft.My wife's employer uses First Data Money Network to deposit her payroll into a Metabank Debit card.Charges were made, in Santo Domingo,Dominican Republic, against the balance in her account ,until there was nothing left of her payroll deposit.
The account number and PIN were used in various locations in Santo Domingo.She called the METABANK number for customer service on the VISA card to get the money back into the account and to have an investigation started.She was told she had to fill out a form to get her money back and that would take a week to get the form.When she ask where the form would be mailed from and the location of the MetaBank Representative she was speaking with, the answer was "SANTO DOMINGO,DOMINICAN REPUBLIC".We were appalled.
The place where the theft occurred must be the place where the transactions are handled.NO security there.She then called the VISA number designated for the United States and it was a Visa Representative in Manila,Phillipines.They gave her the number of the Santo Domingo office to get her money back.We are at a loss,there is NO investigation started,the forms are still not here and may never get here, so my wife is out of all of her payroll money and there seems to be nothing we can do about it.
She ,also ,noted that at the time she tried to get her money out at an ATM machine and it declined it because of the theft,her card was charged a fee and then there was a fee to report her card theft and a fee to SPEAK to a LIVE PERSON.This METABANK, VISA, MONEY NETWORK, FIRST DATA card is a RIP OFFand people should be aware of the ongoing scams that can be perpetrated in other countries using our corporate store fronts.
I have tried to get information on how to get her money back,but it seems the United States has nothing in place for investigations into other countries.This fact,opens the door for corporations to RIP OFF the AMERICAN public and not be held responsible. Having money deposited into a Debit card that is administered outside of the U.S is a SCAM of outrageous proportion, but American Companies just keep on selling out.
This report was posted on Ripoff Report on 01/29/2012 09:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/MONEY-NETWORK/Cordova-Tennessee-38016/MONEY-NETWORK-METABANK-Out-of-Country-Administered-DEBIT-CARDS-Cordova-Tennessee-830924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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