- Report: #71953
Report - Rebuttal - Arbitrate
Complaint Review: MONITRONICS
MONITRONICS12801 NORTH STEMMONS FREEWAY #821 DALLAS, Texas U.S.A.
MONITRONICS INTERNATIONAL ripoff SELF RENEWING CONTRACTS VICITIMIZE CONSUMERS HARRASING PHONE CALLS RUDE COUSTOMER RELATIONS DALLAS Texas
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On 7/2002 we received a marketing phone call from a competing alarm system. We were told that our contract with Monitronics was ended and they would become our next security system for a lower rate.
Monitronics refused to acknowledge the end of our contract and has continued to debit our account. Finally we cancelled our automatic debit to Monitronics after paying another 14 months!
We also sent a letter on 9/2003 stating our demand to stop the phone calls and to close our account. Monitronics continues to refuse to close our account and to bill us!
We have spoken several times with the closing dept. at Monitronics. Each time we receive rude demands and adament refusals to cancel our contract. The harrassing phone calls continue.
This company needs to be taken to court for consumer harrassment and for ripping off the consumers. Americans should not tolerate bad business.
This report was posted on Ripoff Report on 11/14/2003 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/MONITRONICS/DALLAS-Texas-75234-5879/MONITRONICS-INTERNATIONAL-ripoff-SELF-RENEWING-CONTRACTS-VICITIMIZE-CONSUMERS-HARRASING-PH-71953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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