• Report: #950616

Complaint Review: MOUTON FOODS Chef Jude Mouton

  • Submitted: Thu, October 04, 2012
  • Updated: Thu, October 04, 2012

  • Reported By: BALBOA MUSIC FESTIVAL — Encino California United States of America
MOUTON FOODS Chef Jude Mouton
RIverside, California United States of America

MOUTON FOODS Chef Jude Mouton Celebrity Chef Mouton Thief, disrespectful, rude, unprofessional bad attitude, liar RIverside, California

*Consumer Comment: Two sides

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Chef Jude Mouton was hired to cater Balboa Music Festival, September 15, 2012. In his contract, he was supposed to feed all the Diamond Box VIP seat owners as well as all of the artists including: Gladys Knight, SWV, Keyshia Cole, Kelly Price, New Edition and Robin Thicke. He was also paid to feed organizers friends and family as well as provide craft services per the artists riders.  He originally agreed to do all of it for 6K, but the event grew and he was paid an additional 6K to complete the task. He was instructed to bring a food truck and where it was to be placed, as well as setting up a tent to provide food to the VIPs. Upon arriving, he cussed out several of the event organizers, said he was not providing craft services, put his food truck where he decided he wanted it, and didn't bring a tent to provide food for anyone specified.

He instead took 12K and made more money feeding the crowd. [continued below]....
..... So in essence, he was paid 12 grand to make himself more money. He arrived with three helpers who looked like he picked them up off the streets.

He also ran up a 1500 dollar bill with the ice provider, and left the event without paying, leaving the organizers with that bill as well. 

Since the event, many of his former employees have come forward saying he has not paid them for services rendered as well. Balboa Music Festival has had many people who paid top dollar demanding their money back for not receiving services they paid for. Chef Mouton used all sorts of expletives when asked to perform under his contract. 

DO NOT HIRE THIS MAN FOR YOUR EVENTS. He is rude, disrespectful, drinks on job and abuses both staff and clients. This man will take your money, not provide services and cuss at you when he doesn't get pre paid fast enough. 

Chef Mouton, though a good chef, is a horrible businessman. He has ruined his name on several other events, and the damage he caused at Balboa Music Festival is still costing the organizers with chargebacks. AVOID AT ALL COSTS. 

He has been evicted from both of his Riverside offices. Chef Mouton will take your money, cuss you out while doing it, and not provide a single service in his contract.

This report was posted on Ripoff Report on 10/04/2012 01:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/MOUTON-FOODS-Chef-Jude-Mouton/RIverside-California-/MOUTON-FOODS-Chef-Jude-Mouton-Celebrity-Chef-Mouton-Thief-disrespectful-rude-unprofessi-950616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Two sides

AUTHOR: Myjobcoach - (United States of America)

Chef Mouton Balboa Music Festival Statement

In September 2012, the producers of the Balboa Music Festival presented one of the worst productions in its history. Gladys Knight failed to perform as advertised and record breaking heat that exceeded 100 degrees led to an emergency triage by the Red Cross. The festival did not deliver the experience that yearly brings thousands to wade through long lines, heat, crowds and traffic to see their favorite artists, while hanging out with family and friends.

The aftermath of the poorly organized festival, failure of the events producers and organizers to take responsibility has had some unfortunate far reaching effects. Included in the myriad of negative postings about the Balboa Music Festival on ripoff.com, blogs, print media and Facebook postings--ranging from fraud to assault at the Festival is an erroneous and slanderous posting about Celebrity Chef Mouton.

Chef Mouton was approached to be a contracted vendor by the event planner due to his outstanding food service; experience in working with celebrities and capacity to serve large Crowds. As it is with many of the participants of the festival, Chef Mouton was a victim not only to a chain reaction of events caused by the festivals fouled logistics and poor planning; but of the festivals negative impact on his brand, negligent accusations by the event planner and a breach of contract.

Chef Mouton arrived at the venue early. He and is staff of 13 were setting up as directed when he was asked to tear down and set up in another area. This setting up and tearing down occurred 2 additional times. Prior to serving food the health dept. shut down the vendors for approximately 2 hours due to the Balboa organizers failure to have the water tanks connected to the hand sinks for vendor food use. Again these logistical and failed planning repeatedly plagued the entire Festival.

Chef Mouton was contracted to provide his famous Creole style food and Po' Boys to general ticket holders and was told by organizers he'd be the only food vendor, which in fact was not true. Chef Mouton was also contracted to serve the 300 backstage VIP and celebrity guests. Due to Balboa's poor organization, security allowed the backstage area to be overrun by non VIP ticket holders, which far exceeded the 300 people Chef Mouton was contracted to serve. This was further complicated by the emergency Red Cross triage being set up in the VIP food area. Chefs resolution to this was to have his staff boxing up the meals and while the organizers determined who was fed.

Due to the mass confusion as well as ticket holders request for refunds, the organizers tried to cut costs by reneging on there contracts. Although the contracted amount of food was prepared, the organizers wanted a refund to compensate for the dissatisfied guests. However, the dissatisfaction of the guest was due to improper planning and preparation by the organizers, not Chef Mouton. The Chef has a long history of doing successful events of this magnitude and honored his contractual commitment.

Although food is an important part of any gathering, it is impossible to believe that a chef or any vendor could be responsible for all the negative outcomes, bad press, complaints to the host city, a forming class action lawsuit, and the demands for refunds by the Balboa Festival attendees.

Festival attendees are still waiting to be refunded ticket monies as promised for the poorly executed event, while festival organizers continue to shift and pass blame to their vendors and other contractors. The negative experience will probably lead festival fans to choose from a plethora of other music venues this year, although booking the right artists in the future may bring forgiveness of die hard fans to the festival in coming years.
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