STAY AWAY! MSA moving company was just Moving Services of America in June 2011 but have changed their name (once again) to cover up the fact that they're not a legit company that will hold your stuff hostage. Google every one of their addresses and you will come up with a storage facility. You will have a recording of a Nichole or Sherry (ext. 14 and 15) who will NEVER return your calls once they have your credit card number and your possessions. Google MSA and Moving Services of America and compare the websites and phone numbers... they are all fake and there are several all over the US (midwest, CA, CO, KS, NV, WA, UT, WY, etc). They will hold your items hostage and double the weight of your shipment and the total amount due and you will not get your belongings back until you pay what they demand. If its too late have your stuff reweighed. Call local police and request civil standby during delivery and police at reweigh. Call the many #'s for the company and be persistent - someone will answer eventually and cancel your credit card. They are not a registered company and have over 53 complaints with the BBB. Contact FDOT and moverescue.com. DO NOT LET MSA drive away with your possessions!!! If you would like more confirmation on the company being a complete fraud watch:http://abclocal.go.com/kabc/story?section=news/consumer&id=8195989
MSA picked up our belongs on 6/13 and told us 5 to 10 days; 21 days worst case scenario on delivery from Denver, CO to NH. We were quoted with an estimate for 2500 lbs (one bedroom and office) a total of 41 boxes and 20 miscellaneous items. Was informed by driver our shipment weighed in at 4,560 lbs!!!! (FYI... we were 240 lbs UNDER the 2500 we were given not 2000+ over their #) We NEVER heard from them again until we found another # on the internet since their 800# went into automated voicemail with no return phone calls 2 weeks after they took our stuff! After numerous calls to them almost daily on where our belongings were (Sherry said in storage - didn't say where this storage was) we finally got our delivery on July 17th - 5 weeks after it was taken. Drivers demanded that we would not receive our stuff unless we paid another $2500!!!! from the original quote! CASH! We are fortunate to have played our cards well and did a fair amount of research on how to get our stuff back and not get ripped off at the same time. Having police be there for delivery (they took the drivers license and registration information) and calling the town of where the reweigh took place and having the officer present while disputing the difference in weight was a huge help... have to mention the driver seemed nervous while on the phone with "dispatch" after inquiring why the credit card had been cancelled. (Cancelled the night before so that they didn't try to run it if a refund was issued) sure enough that's what they were trying to do run the card while refunding us... while the officer was right there. It worked in our favor we left with 1500 cash and our belongs back. Safe yourself the stress and go with anothe company!!!!