- Report: #755924
Report - Rebuttal - Arbitrate
Complaint Review: MSA Moving Company
MSA Moving CompanyWoodland Hills, California United States of America
MSA Moving Company Moving Services of America, TransAmerica Items Held Hostage/Fraud on Weight of Shipment/Doubled Amount Estimated Woodland Hills, California
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MSA picked up our belongs on 6/13 and told us 5 to 10 days; 21 days worst case scenario on delivery from Denver, CO to NH. We were quoted with an estimate for 2500 lbs (one bedroom and office) a total of 41 boxes and 20 miscellaneous items. Was informed by driver our shipment weighed in at 4,560 lbs!!!! (FYI... we were 240 lbs UNDER the 2500 we were given not 2000+ over their #) We NEVER heard from them again until we found another # on the internet since their 800# went into automated voicemail with no return phone calls 2 weeks after they took our stuff! After numerous calls to them almost daily on where our belongings were (Sherry said in storage - didn't say where this storage was) we finally got our delivery on July 17th - 5 weeks after it was taken. Drivers demanded that we would not receive our stuff unless we paid another $2500!!!! from the original quote! CASH! We are fortunate to have played our cards well and did a fair amount of research on how to get our stuff back and not get ripped off at the same time. Having police be there for delivery (they took the drivers license and registration information) and calling the town of where the reweigh took place and having the officer present while disputing the difference in weight was a huge help... have to mention the driver seemed nervous while on the phone with "dispatch" after inquiring why the credit card had been cancelled. (Cancelled the night before so that they didn't try to run it if a refund was issued) sure enough that's what they were trying to do run the card while refunding us... while the officer was right there. It worked in our favor we left with 1500 cash and our belongs back. Safe yourself the stress and go with anothe company!!!!
This report was posted on Ripoff Report on 07/20/2011 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/MSA-Moving-Company/Woodland-Hills-California-/MSA-Moving-Company-Moving-Services-of-America-TransAmerica-Items-Held-HostageFraud-on-We-755924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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