• Report: #585143

Complaint Review: MSI Canada

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  • Submitted: Wed, March 24, 2010
  • Updated: Wed, November 03, 2010

  • Reported By: xMSI — Vancouver British Columbia Canada
MSI Canada
1 St. Paul Street A301 St. Catherines, Ontario United States of America

MSI Canada Merchant Services Inc. Canada Clever Scam US Company operating in Canada out of a PO Box St. Catherines, Ontario

*UPDATE EX-employee responds: great company to work for

*Author of original report: The company has addressed and resolved my issues

*Author of original report: the company has addressed my concerns to my satisfaction

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MSI Canada, AKA Merchant Services Inc Canada, AKA Federated Payments Canada Corp. All have the same registered published address located at A301 1 St. Paul Street St. Catherines, ON. This address does not exist nor is this company operating in Canada legally. They have 'managers' based out of New York who hire, manage and control employees in Canada.


They are members of the BBB and remain in good standing by coercing complainants by hiring a lawyer based out of Montreal who sends a demand letter trying to extort $50,000 in my case. The BBB will NOT investigate complaints involving legal matters so the lawyer is a clever way of eliminating any black marks on the BBB file, thus retaining their standing.


To date, I am owed $11,651 by this company for outstanding commissions and wages. I have already filed with the Employment Standards Branch to receive my overdue compensation from December 2009! The law in Canada is that ALL commissioned employees and or contractors must be paid at least minimum wage if commissions do not reach this amount. This is the LAW!


Plus, this company has fraudulently changed the terms and conditions of every contract that I signed up with my customers for MSI (totalling 26). As incentives I offered each customer a certificate or coupon that had a signficant value to sign up with me. I would release these coupons which cost me money when I received commissions from MSI. I never released the coupons because I never received any commissions from December 1. I clearly wrote on the terms of the contract on the first page the value and quantity of said coupons. My customers received copies of contracts with these removed. I have the original copies as evidence.


Beware of signing up with MSI and working for them as a company. If you did work or currently do work for them, be advised that by LAW you must get at least minimum wage if you do not sell anything or up to this amount. If you have a claim, just Google Employment Standards Canada and file a complaint.


If you have been a victim as a customer email the BBB corporate office.


xMSI


This report was posted on Ripoff Report on 03/24/2010 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/MSI-Canada/St-Catherines-Ontario-/MSI-Canada-Merchant-Services-Inc-Canada-Clever-Scam-US-Company-operating-in-Canada-out-of-585143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

great company to work for

AUTHOR: theyrippedmeoff - (Canada)

I previously worked for Federated from 2008-2010. I was extremely please with all of the support and service they provided. When i first started as a sales rep, i was a bit nervous as it was all new to me. After a few weeks it took right off. T

he reason I am posting this is because a friend of mine recently started with Federated and he happened to stumble upon this posting and I felt compelled to stand up for Federated and provide some good info about them. The support that Scott Avery and his team offer is second to none. I even visited the office for a Christmas party and got to meet everyone. I was shocked to see over 400 people at this event.

I was always paid right on time and accurately. In fact, even after I left due to personal reasons I still continue to receive my monthly residual income right on time every month. My contract with them said I had to remain an active rep for at least one year and sell 2 account per month to receive ongoing residual income just like the person who started this post said too. I did my part and they held up to their end perfectly.

I have over 200 clients in the GTA Ontario area. I can honestly say 99.9% of them never have problems with the service. I have 1 person who had some trouble getting setup but that was because they were using a system that we informed them wouldnt work very well.

The best part about working for Federated is the residual income. I havent been with them for 8 months now but still receive a direct deposit every month for just over $3800. they split the monthly revenue on the accounts i signed with them 50-50. i couldn't be happier as this income is going to be there for a long time. Bottom line, Federated is a great place to work and make a TON OF MONEY!

Hope this helps, Tim P. - GTA

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#2 Author of original report

The company has addressed and resolved my issues

AUTHOR: xMSI - (Canada)

Since Ripoff report does not allow posters to retract their statements, I am updating additional comments to acknowledge that my original posting was in reaction to a miscommunication between MSI Canada and me which has since been completely resolved. MSI Canada is indeed a legitimate and reputable company operating legally in Canada. The same is true for Federated Payments in the U.S. In addition, Scott Avery and Scott Glazer are two separate individuals and are neither liars or scam artists.
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#3 Author of original report

the company has addressed my concerns to my satisfaction

AUTHOR: xMSI - (Canada)

The company has addressed my concerns to my satisfaction and I have ceased actions pertaining to employment issues.
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