• Report: #911575

Complaint Review: MSI, Inc.

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  • Submitted: Fri, July 13, 2012
  • Updated: Wed, July 18, 2012

  • Reported By: Darlene — Winston Salem North Carolina United States of America
MSI, Inc.
890 Mountain Ave., Floor 2 New Providencen, New Jersey United States of America

MSI, Inc. rotten customer service, fast talking, no talking New Providencen, New Jersey

*Consumer Comment: My bad

*Consumer Comment: This is a credit card processing company.

*Consumer Suggestion: Please Report MSI Credit Solutions to NACSO

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The intial agent was told I was already using another service. I told him the rates I was charged by them and he promised they could be matched and/or beat. Transactions were to be 10 cents, statement fee was to be $8. I give him my banking information and waited to get the machine. By the time it had arrived the company had already withdrawn first .42 and a few days later .17 and then $79, all before I had even processed one transaction! As I began to process payments, they would deduct the transaction fee - whatever they wanted, never just .10 and then they would deposit my money and the next day take it back in increments! My attempts at reaching the sales rep who lied to me first proved futile. I called them over and over because it seemed no one knew what the fees were for. I finally got Shana on the phone. I explained to her I am a new business, a new small business. I needed my money and every transaction I ever made with the company was taken back a day or two after it was deposited. They were even taking money when I wasn't even using the machine. $79 for this, $19.25 for that, .50, $30! EVERY SINGLE PENNY I EARNED IN THE MONTH I HAD THIS SERVICE WAS TAKEN BACK BY MSI AND THEM SOME!!!! Shana transferred me to Terry. After repeated calls to him and leaving voicemails, he calls while I am working with a client. He said he was going to be in the office until 8 that night and then "We can sit down and go over every one of these transactions so you'll know how the company works! Okay?" How can you explain to me why you feel it was okay for your company to take my hard earned money, every penny. Yeah, I wanted to hear this and spent all evening and every day since trying to reach Terry to no avail.

This report was posted on Ripoff Report on 07/13/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/MSI-Inc/New-Providencen-New-Jersey-07974/MSI-Inc-rotten-customer-service-fast-talking-no-talking-New-Providencen-New-Jersey-911575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

My bad

AUTHOR: JEM - (United States of America)

I was searching under MSI and seen this. I will repost under all the corect MSI Credit Solutions reports. Thank you for the catching it because I need the people to see this so they can get help if needed.
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#2 Consumer Comment

This is a credit card processing company.

AUTHOR: thane - (United States of America)

Where does it say this guy is mad about paying to get his crappy credit fixed. He is crying about being charged a bunch of small fees. MSI Inc and MSI Credit Solutions are two different companies. What the hell. Call nasco and see what they can do.
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#3 Consumer Suggestion

Please Report MSI Credit Solutions to NACSO

AUTHOR: JEM - (United States of America)

I have also had a problem with this company and it will only get worse unless you report them. Please send an email to info@nacso.org NACSO is like the BBB, only they deal with credit repair companies. MSI is a member and on the board. NACSO will make MSI correct the problem and offer an apology or the company will be removed and they do NOT want this to happen. NACSO is a big deal to companies like this.

or

Please visit http://www.nacso.org

Hope this helps.
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