- Report: #771118
Report - Rebuttal - Arbitrate
Complaint Review: MSI - Merchant Services Inc.
MSI - Merchant Services Inc.New Providence, New Jersey United States of America
MSI - Merchant Services Inc. Horrible Customer service, confrontational, Unknown Charges, etc.. New Providence, New Jersey
*Consumer Comment: what a tool
*UPDATE Employee: Response
*Consumer Comment: Oh shut up
*UPDATE Employee: MSI Responde to T - Hawaii USA
Calls to them always get forwarded to acct rep who is rarely there.
Repeated messages for them to return my call have never been returned. I finally get in touch with the rep and he is totally confrontational when I ask to cancel my account tells me I would owe $800 Plus dollars to cancel the account as it is a 3 year contract I tell him no where do I see that there is a 3 year contract in the contract. When I spoke to the customer service rep they told me it was a 1 year contract. I had repeatedly called them and 6 months ago it was the same price then I called when supposedly the contract should have been up and it is still the same price to cancel when I was told it is calculated on the remaining months, Such BullS*^t!!!
To top it off I get charged with amounts that I have no Idea what it is about and I get told it is a processing fee. Processing fee for what?!? I didn't even use the service!!! I wanted to get a detailed bill as I have never received one and I get told to log on to the website I tell them I haven't been able to login with the information I was provided and they said they reset my password and I still am unable to get in, even after repeated calls.
When I signed up I was assured that it would only cost me $30 a month it has been repeatedly $46 dollars a month and strange processing fees which makes no sense since I haven't used the service as business had slowed down due to the recession and most all of my customers pay Cash or Check.
This report was posted on Ripoff Report on 08/30/2011 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/MSI-Merchant-Services-Inc/New-Providence-New-Jersey-07974/MSI-Merchant-Services-Inc-Horrible-Customer-service-confrontational-Unknown-Charges-771118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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