- Report: #766083
Report - Rebuttal - Arbitrate
Complaint Review: MSI Merchant Services, Inc
MSI Merchant Services, Inc406 Bay Road 2 South Easton, Massachusetts United States of America
MSI Merchant Services, Inc Unethical business practices regarding contract termination South Easton, Massachusetts
*Consumer Comment: Same thing
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On August 9, 2011, I notified them of my desire to cancel. They stated I am locked in to a three year contract and would be subject to high cancellation fees. I provided them a document originally given to me from their own Office Manager, Danielle Sylvia, which clearly indicates no cancellation fees. When I demanded they show me where it is stated in my contract that I agreed to a 3 year commitment, they produced a one sheet page full of rules and regulations which had NEVER before been disclosed.
Additionally, my name and/or my signature was noticeably absent from this page, indicating that they have added it to the contract after the agreement was signed. In reviewing complaints about this company on the Better Business Bureau's website (http://www.bbb.org/boston/business-reviews/credit-cards-and-plans-equipment-and-supplies/msi-merchant-service-inc-in-south-easton-ma-84091/), it is evident that this exact situation has occurred on more than one occasion.
This report was posted on Ripoff Report on 08/16/2011 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/MSI-Merchant-Services-Inc/South-Easton-Massachusetts-02375/MSI-Merchant-Services-Inc-Unethical-business-practices-regarding-contract-termination-So-766083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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