Report: #17187

Complaint Review: MSN Network

Submitted: Wed, March 20, 2002
Updated: Thu, March 21, 2002

Reported By: — San Antonio Tx

MSN Network

msnmembercommunications0@msn.com Nationwide U.S.A.

Phone: 800-386-5550
Web:
Category: Internet Services

MSN Network Billing after initial cancellation in 2000., claiming no record of cancellation! internet

*Consumer Comment: You Are Responsible

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I made the major mistake of signing up for a 30 day free trial of MSN in May 2000. I called and cancelled the account on the same day of set up. I was unable to gain access to MSN immediately after providing credit card information. I took on another provider and I thought the situation was resolved. Unknown to me, MSN has been billing me since 2000 and they have refused to reimburse funds..... The individual employee's tell me that there is nothing that they can do! Please, help!

Edna
San Antonio, Texas

This report was posted on Ripoff Report on 03/20/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/MSN-Network/nationwide/MSN-Network-Billing-after-initial-cancellation-in-2000-claiming-no-record-of-cancellatio-17187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You Are Responsible

AUTHOR: John - ()

SUBMITTED: Thursday, March 21, 2002

Edna, I hate to say it dear but, YOU blew it bigtime. You should check your credit card statement EVERY month and make sure you are not being charged for services/goods that you did not authorize. Chalk this one up as a hard lesson learned. In the future, get a cancellation number/confirmation and put it in a safe place for future reference. Best wishes!