- Report: #903747
Report - Rebuttal - Arbitrate
Complaint Review: MTD
MTD5965 Grafton Rd., Valley City, OH. 44280-9329 Valley City, Ohio United States of America
MTD Arnold Corporation Poor and misleading labeling on their products Valley City, Ohio
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set of 3 blades. Lowes sells a set made by the Arnold Corp. which is a subdivision of MTD.The package describes the different mowers that the blades are supposed to fit and included Husky mowers with a 50 inch cut. No model numbers were listed for exceptions, it was totally generic. When I installed the blades and started the mower
the blades were overlapping about a eight of an inch. The damage caused was a broken drive belt and damaged pullies.
When I talked to Brian a supervisor in customer service at MTD he said there was nothing they could do because the service wasn't done by a professional. Since when do we buy parts at Lowes and take them to a professional for installion? Lowes is meant for do-it-yourself work. When I complained that their labeling was insufficient and misleading all that Brian
could say is it's not MTD's problem. I ask for his last name and employee number and he said they are not required to
give that info out since they are a private company. I ask for his supervisor and the company's president name and it was the same answer.
I will stay away from all MTD products in the future and I have ask the Lowes manager to remove this product from his shelves so no one else damages their mower
This report was posted on Ripoff Report on 06/27/2012 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/MTD/Valley-City-Ohio-44280-9329/MTD-Arnold-Corporation-Poor-and-misleading-labeling-on-their-products-Valley-City-Ohio-903747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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