• Report: #63302

Complaint Review: MVI Vacations

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  • Submitted: Thu, July 10, 2003
  • Updated: Sat, July 26, 2003

  • Reported By:Dallas Texas
MVI Vacations
401 Cattleman Road Suite 200 Sarasota, Florida U.S.A.

Mini Vacations Will not give the vacation or refund the money consumer rip-off fraud Sarasota Florida *UPDATE ..Mini Vacations contacts Rip-off Report to give a full Refund or replacement certificates to any unsatisfied customer.. even when it's not their responsibility

*REBUTTAL Owner of company: Customer Already Refunded

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In October of 2002, my spouse and I signed up for a sales pitch on a travel club (but that's ANOTHER rip-off story) and rec'd an MVI Vacation for 3 days, 2 nights to San Diego. We chose an "incorrect" date at first (near Easter) with our money at first.

Then we sent in corrected dates of June 24-26 (hoping Father's Day wasn't considered a black-out holiday) and waited for our documents to come. Come June, we called to see where they were and the company said they send a letter at the end of March saying our dates were full and not available. (Those must be the only full mid-week flights in the U.S.!!!)

There were some alternate dates on the letter that we never got, but she said those had already become unavailable. I told her that there is nothing in the literature that says "we send out letter of approval or denial early, so if you haven't rec'd your confirmation within 2 months of departure, call our long-distance number to find out what happened to your letter." She said the next days available were in the last 2 weeks of November and would send another letter with those dates.

Three weeks later, I am still waiting for this letter. We DID confirm that my address was correct. I've heard of others losing their "refundable deposits" and just giving up on the headache of contact and convincing, but $200 is $200.

Patrick
Dallas, Texas
U.S.A.

*UPDATE ..Mini Vacations contacts Rip-off Report to give a full Refund or replacement certificates to any unsatisfied customer.. even when it's not their responsibility

NOTE: Rip-off Report launched a complete investigation on this particular situation and found that Mini Vacations had no control over promises another company makes when marketing their vacation coupons. Even though Mini Vacations is not responsible for another company's actions, they have been giving FULL refunds to anyone who has contacted them, and has even given more than they should have in the name of good customer service
Pease read the link below

This report was posted on Ripoff Report on 07/10/2003 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/MVI-Vacations/Sarasota-Florida-34232/Mini-Vacations-Will-not-give-the-vacation-or-refund-the-money-consumer-rip-off-fraud-Saras-63302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Already Refunded

AUTHOR: Brian - (U.S.A.)

Patrick,



After filing this complaint, you contacted Brian Cummings via email regarding your concerns about a refund of a vacation deposit as well as some of your concerns with a third company not associated with Mini vacations. Our records shows that you were sent a refund (check #5584) of your vacation deposit on July 21, 2003.



If you have any other concerns that need to be addressed by our company, please call our VIP Customer Service Department at (800) 566-8281.



Thank you.



Mike Burke

CEO/President
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