• Report: #78215

Complaint Review: MWI Business Max MWI Galleria USA

  • Submitted: Mon, January 26, 2004
  • Updated: Fri, February 27, 2004

  • Reported By:Perkasie Pennsylvania
MWI Business Max MWI Galleria USA
CT Internet U.S.A.

MWI Business Max MWI Galleria USA ripoff! They have been charging my card 9.95 X 2 each month for nothing! I have been put on hold by some automated voice mail one to many times. CT Internet

*REBUTTAL Individual responds: Business Card Designer Plus, This company has already been posted as a rip-off.

*Consumer Comment: They almost got me too!

*Consumer Comment: They almost got me too!

*Consumer Comment: They almost got me too!

*Consumer Suggestion: What I did to get my $ back...and what I learned about this bad business

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I have been charged by MWI*Galleria USA, MWI*Business MAX and WLI Reservationrewards 9.95 a month each for 6 months now. My credit card company doesnt seem to know anything about this and allows them to keep charging me. I have called over and over and I keep getting some voice mail that asks me to put in my membership number or home phone. I dont have a membership number because I am NOT a member! I dont want to give them my home phone because I dont know who they are? One time I actually got a live person and they said they would cancel my membership and that it had been a mistake. I did not recieve a refund but another charge again and again. I dont know what to do. I have filed a dipute with my credit card company what next?
Each company has a phone number and CT after it. I initially mistook Businessmax as officemax which I shop at often so I let it go. I hope others dont do the same.

Jacquie
Perkasie, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/26/2004 08:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/MWI-Business-Max-MWI-Galleria-USA/internet/MWI-Business-Max-MWI-Galleria-USA-ripoff-They-have-been-charging-my-card-995-X-2-each-m-78215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Business Card Designer Plus, This company has already been posted as a rip-off.

AUTHOR: Rozell - (Algeria)

I just was charged $140 from MWI business Max Galleria USA. This company has already been posted as a rip-off. I read the Information and Rebuttals and found that one of the victims learned that the "MWI" company got there bank information through some business card company. Well it so happens that i purchased a business card program from the internet on Jan 06 2004 called Business Card Designer Plus, sold by Atlantic Coast PLC in mothaf**kin England. Looks like they may be the reason why MWI was able to get my info and my money.
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#2 Consumer Comment

They almost got me too!

AUTHOR: Genna - (U.S.A.)

I was checking my transactions on my business accout and found the first charge of $9.95 from this company. A company I had not heard of untill today. I looked further into the company, and found out Vista Print (a business card company) was the company that gave Business Max my credit card number. I was able to contact MWI Business Max and tell them to cancel "my membership" that I had NOT enrolled in. I told them I expected a confirmation letter and my money back. My bank has issued a fraud report and will be following up on this company. Hopefully they will be looking into Vista Print also, since they are the ones who gave out my credit card number without my authorization!
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#3 Consumer Comment

They almost got me too!

AUTHOR: Genna - (U.S.A.)

I was checking my transactions on my business accout and found the first charge of $9.95 from this company. A company I had not heard of untill today. I looked further into the company, and found out Vista Print (a business card company) was the company that gave Business Max my credit card number. I was able to contact MWI Business Max and tell them to cancel "my membership" that I had NOT enrolled in. I told them I expected a confirmation letter and my money back. My bank has issued a fraud report and will be following up on this company. Hopefully they will be looking into Vista Print also, since they are the ones who gave out my credit card number without my authorization!
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#4 Consumer Comment

They almost got me too!

AUTHOR: Genna - (U.S.A.)

I was checking my transactions on my business accout and found the first charge of $9.95 from this company. A company I had not heard of untill today. I looked further into the company, and found out Vista Print (a business card company) was the company that gave Business Max my credit card number. I was able to contact MWI Business Max and tell them to cancel "my membership" that I had NOT enrolled in. I told them I expected a confirmation letter and my money back. My bank has issued a fraud report and will be following up on this company. Hopefully they will be looking into Vista Print also, since they are the ones who gave out my credit card number without my authorization!
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#5 Consumer Suggestion

What I did to get my $ back...and what I learned about this bad business

AUTHOR: Nancy - (South America)

What you can do about MWI Memberworks aka MWI Connections aka Deal Pass aka Essentials aka MWI Galleria aka Simple Escapes aka Homeworks aka other aliases to get your money back....

I, too, was ripped off with this company's fraudulent enrollment practices, charging my credit card without my permission. Know that this company, with its many aliases, has faced, and lost, at least four class action suits brought by the Attorney General of four states in the US. The Attorney General of California is now in the process of forming a class action suit for victims to this company in California; if you are a resident, write your Attorney General now.

In my situation I was only able to get my money back by eliciting the help from my credit card company, in this case, Citibank. It is a waste of time to call MWI Memberworks aka Essentials aka, etc., to attempt receiving a refund. They are gifted at avoidance maneuvers, such as hanging up on you, saying their computer system is down, keeping you on hold a long time, etc. Citibank initially just gave me a spiel about my maybe forgetting that I enrolled in the program, or that I responded to some mailed marketing brochure and didn't read the fine print. At first all they did was offer to transfer me to the Essentials program, whom they admitted to be a marketing affiliate of theirs.

Eventually, I found an intelligent Citibank customer service person whom I asked to stay on the line with me while I spoke to Essentials/Memberworks to be witness to the conversation. She did this, and I requested to speak to a billing supervisor at Essentials/Memberworks, got someone who claimed to be such, told them I had a Citibank customer service on the line with me, and requested my refund, that I never enrolled, etc. The billing supervisor said I would get my refund, I asked the Citibank employee on the line if she witnessed that conversation while the Essentials person was still on the line, she said yes, and within three business days I had my refund.

Citibank also, at my request, took my name and personal information from all affiliate information lists that they share and sent me a letter stating they had done so.

What this is about is a privacy issue: Companies like Citibank and Sears and many others are affiliating with this marketing MWI Connections company (with its many aliases) and finding themselves in class action suits on a state-by-state basis. Sears in California, due to a past class action, had to pay millions back to customers and MWI as well, double the refund. In those states that have had class actions, this MWI company has to prove enrollment by a tape-recorded conversation with the consumer that they voluntarily enrolled. No proof, they refund double the money.

In states where there has not yet been a class action, this MWI company is free to do what it wants: It's a our word against the consumer approach. They get your credit card information from a shared information list, from their affiliation agreements with credit card companies, and they bill you. Simple as that. They don't have to mail you anything or call you. They can just claim that they did. And they count on you not noticing the charge on your account. If you do notice, they try to convince you that you forgot you enrolled or some other tactic. Fact is, people in these class actions either never received anything by mail or telephone solicitation, or, if they did, the information was highly misleading sufficient enough for it to be considered a fraudulent business practice.

And it is indeed a fraudulent business practice. Inevitably, with a critical mass of state-by-state class actions suits, the Federal government will be gearing up to address the control of credit card shared information lists and take measures to put businesses like MWI/Essentials out of business. Meanwhile, they can just go to the next state.

If you have been victimized by this company, write your Attorney General of your state. Get your credit card company to help you get your refund if you can.
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