• Report: #709690

Complaint Review: MWI*CONNECTIONS

  • Submitted: Thu, March 24, 2011
  • Updated: Thu, March 24, 2011

  • Reported By: Barbara — Beachwood New Jersey United States of America
Internet United States of America


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I live on a disability check. For a very short time, I had a PayPal debit card in 2004. I only used it for E-Bay purchases and so only transferred funds from my bank account to cover said purchases. All of a sudden, I started getting these charges for $14.95 per month from MWI*CONNECTIONS. I contacted them and told them I had never ordered anything from them and to stop the charges immediately. They said they would (but they didn't). I also called PayPal to dispute the charges. They said they could not because it was a "subscription" purchase and they had to hear from the merchant. After that, I couldn't get anyone to respond at MWI. I couldn't understand how PayPal kept paying them when I didn't put any funds in my account to cover the charges. (I still don't.) PayPal sent me an e-mail with instructions on how to file an affidavit of dispute. Unfortunately, I was required to log in to my PayPal account. I couldn't do that since they had LOCKED the account. Several phone calls later I was told they would mail me the form. They didn't. By that time I had no idea of the name of the merchant making fraudulent charges and PayPal said they couldn't tell me. Finally, I told PayPal I'd send them $80 (yes, that's how much it climbed to) and they said that would clear up the problem. The charges would stop. What with one thing and another, I never used E-Bay again until just last week when I put in a bid for a small item as a surprise gift. By that time, I'd opened a different PayPal account (just in case) and transferred $30 to cover the item if I should win it. I did. However, when I went to pay for the item I discovered that the account was linked and locked to the original account. MWI had continued to make charges against the account despite the debit card being cancelled and long gone. After two and 1/2 hours on the phone with PayPal I discovered that they knew the name of the merchant making the fraudulent charges and that those charges now totalled over $300! I refused to pay. Supposedly PayPal put my account into collections but I never heard from them so how could that be? How could they continue to pay MWI when I didn't put money into the account to cover it? Of course, if I had, I'd still be paying MWI. Because the problem was so old they were going to send me a "special" form to fill out. Instead, I received an e-mail yesterday stating 

"Thank you for taking the time to contact PayPal. We completed your PayPal
Debit MasterCard claims listed below today. 

Transaction Date Oct. 24, 2004, Transaction Amount $14.95 USD, Merchant
Name AP9*CONNECTIONS   800-568
Transaction Date Sep. 22, 2004, Transaction Amount $14.95 USD, Merchant
Name MWI*CONNECTIONS   800-568
Transaction Date Aug. 20, 2004, Transaction Amount $14.95 USD, Merchant
Name MWI*CONNECTIONS   800-568
Transaction Date Jul. 23, 2004, Transaction Amount $14.95 USD, Merchant
Name MWI*CONNECTIONS   800-568
Transaction Date Jun. 23, 2004, Transaction Amount $14.95 USD, Merchant
Name MWI*CONNECTIONS   800-568
Transaction Date May 21, 2004, Transaction Amount $14.95 USD, Merchant Name

Were going to issue a final credit for each disputed transaction to your
PayPal account within 1 business day.

Thank you for your cooperation, this completes our investigation.  If you
have any questions, please dont hesitate to contact us."

This amount does not equal $300+ dollars. My account is still locked and not only can I not transfer my $30 back to my checking account, I can't even use an E-Bay gift card a family member gave me!

I'm not sure where this leaves me but I am really, really angry over the mess.

This report was posted on Ripoff Report on 03/24/2011 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/MWICONNECTIONS/internet/MWICONNECTIONS-FRAUD-SCAM-THIEVES-Internet-709690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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