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  • Report: #826702

Complaint Review: MX Energy

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  • Submitted: Sun, January 22, 2012
  • Updated: Thu, March 22, 2012

  • Reported By: Sue — Philadelphia Pennsylvania United States of America
MX Energy
Internet, Texas United States of America

MX Energy False information from salesman and early cancellation fee not in contract. Internet, Texas

*UPDATE Employee: Response from MXenergy

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I was contacted by a door-to-door salesman/representative and told that I was going to have to choose an energy supplier separate from PSE&G in New Jersey.  I was also told that my bills would be significantly lower if I chose MXEnergy.  I thought the information seemed reasonable; I had heard that alternate energy companies would be contacting us although I had not realized it would be necessary to change. I signed the contract. I did not read the entire page as is usually my habit.  In fact, if I had read the entire page of the contract I'd have found that choosing an alternate supplier was not necessary.  If I had read that, I'd have realized the salesman/representative was lying to me and I would not have signed.  Anyway, since I did sign, I was stuck with the contract.  I paid all of my bills. I had had PSE&G on auto-pay but when shortly after that they took out a small payment on a day other than the usual day, I stopped the auto-pay and responded only to bills sent through the mail.  After approximately a year, I was getting married and moving. I sold my home. I read the contract I had signed and it said that if I moved and closed the account with my primary energy supplier, PSE&G, that the contract was ended. There was no mention of an early termination fee or paying for energy already purchased for my account.  So I was surprised when a letter from MXEnergy was forwarded to my new address in a different state telling me that they had purchased $150 of energy for me that I must pay for.  I wrote a letter back but did not send it because my printer wasn't working.  Now I have received a letter telling me I owe an early termination fee of $150 and if I do not pay, they "may" have to turn my account over to a collection agency and they "may" have to notify credit rating agencies of my nonpayment.  From what I have read, I feel sure that they will turn the account over to a collection agency and try to impact my credit.  I don't understand how they can do this when it is outside of the terms of the contract.  I may sue.  

This report was posted on Ripoff Report on 01/22/2012 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/MX-Energy/Internet-Texas-77210/MX-Energy-False-information-from-salesman-and-early-cancellation-fee-not-in-contract-Int-826702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from MXenergy

AUTHOR: MXenergyComplianceDepartment - (United States of America)

MXenergy takes the customer's concerns seriously, and would like to address those matters described in the preceding report.  It is never the intention of MXenergy, its vendors or agents to misrepresent options available to a potential customer.

Additionally, no early termination fee should have been owed under the circumstances the customer described.  The customer is encouraged to contact MXenergy's Customer Care department at (800) 785-4373 or e-mail questions@mxenergy.com to achieve a resolution.
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