- Report: #1011787
Report - Rebuttal - Arbitrate
Complaint Review: MY INFO BILL
MY INFO BILLInternet, Utah United States of America
MY INFO BILL OTHER: Unreachable telephone number Claimed I authorized payments of $19.95 per month ad finatum for their services. Totally untrue. Internet, Utah
*REBUTTAL Owner of company: MY INFO BILL Resolution
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You are now chatting with "Cynthia."
Cynthia: Welcome to Customer Service Live Chat. May I please ask to whom I have the pleasure of chatting with?
You: Good morning, Cynthia. I'm Greg.
Cynthia: Hello, how may I assist you?
Cynthia: Are you still there? How may I assist you?
You: Went to your site on 01/11. Thought I was getting a free report. Wrong. You asked for $1 and my credit card number. Just got credit card bill. You billed me the buck you told me about, and, in addition, charged me $19.95. What gives?
Cynthia: In order to pull up your account could you please provide me the Email address and zip code you used to order our services?
You: (information provided)
Cynthia: Thank you for providing the information. Please wait while I check your order details in our system.
Cynthia: When purchasing your Public Record report you signed up for the $19.95 payment plan mention on our website. We appreciate your business as a respected customer and insuring your satisfaction is very important to us. Would you like to close your account, void and remove the remaining charges of $19.95?
You: Never got a pubic record report. Believe you folks are fraudulent. I want a refund of the illegally charged $19.95.
Cynthia: I am sorry that you have decided to close your account. Please allow me a moment to process this for you.
Cynthia: O.K., I have closed your account and removed the remaining charges of $19.95. You have been credited all subsequent charges of $19.95 effective today. These remaining charges have been voided. Your confirmation number is: (Confirmation Number quoted)
Cynthia: Thank you for contacting Live Chat. I'm glad we were able to resolve this for you today. Please CLICK HERE to finalize your account closure. [I did not click there.]
Chat session has been terminated by the site operator.
I will now deduct the fraudulent charge from my credit card bill and pay the balance. I will inform the credit card company of my action. We will thus initiate the "disputed charge" procedure.
This report was posted on Ripoff Report on 02/10/2013 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/MY-INFO-BILL/Internet-Utah-/MY-INFO-BILL-OTHER-Unreachable-telephone-number-Claimed-I-authorized-payments-of-1995-p-1011787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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