On October 10, 2011, I left my 1999
Dodge Ram with Maaco for a new paint job. Also, I requested that Maaco replace several parts. When I picked up my vehicle, the requested repairs were not completed. I had to take back my vehicle twice just to get the bottom half of the truck completely painted. The vehicle was covered in dust. When I cleaned the vehicle, I found that the paint was full of trash. A rubber bumper for the bug shield was left on and painted over. There was overspray on many parts of the vehicle. The bed cover was supposed to be fixed, but was not. When I asked about the bed cover, I was told that "we dont deal with fiber glass much". However, I explained clearly before leaving the vehicle that I wanted the bed cover fixed. When I spoke with Maaco about the paint, I was told that I purchased a "single coat" paint and that the trash was part of "minor imperfections". [continued below]....
..... The owner said I would have to pay more to get the paint right. I contacted the Maaco corporate headquarters about my complaint and spoke with Kathryn. She spoke with Maaco in Pensacola but the issue was not resolved. On November 21, 2011, I returned to Maaco to express my
extreme dissatisfaction with the job. The owner again reiterated that I purchased a 600 dollar paint job and all these imperfections were part of the paint job. However, according to the invoice, the amount I paid was over $1000.00.
I brought my Father with me because he was present when I dropped off the vehicle and heard what repairs were supposed to be completed. After hearing that I would have to pay more, my Father looked at me and said "the best thing you can do is get an attorney". The owner replied that he would not be threatened and that "we are done". To appreciate the poor job that
was done on my truck, a person would have to visually inspect the truck. I took my truck to three different body shops and obtained the following estimates;
All three of the people I spoke with were in disbelief of the poor job that was done. Now the problem continues to get worse. Two of the truck emblems have fell off. There is paint peeling in two different areas.
Maaco is now refusing to address any of these issues because of the comment that was made about the attorney, stating that they will not be threatened. I sent pictures to Maaco headquarters. However, Maaco refuses to require that Maaco-Pensacola make this right. I have made every effort to resolve this problem through Maaco. This complaint may not list every issue because I continue to have more problems sometimes on a daily basis. I paid for this job by check and the check has cleared the bank. The original sales representative is Jeff Uher.
The owner's name is Michael Evers.