• Report: #1088419

Complaint Review: Mac Churchill Acura

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  • Submitted: Mon, September 30, 2013
  • Updated: Mon, September 30, 2013

  • Reported By: Melissa Dear — Fairview Texas
Mac Churchill Acura
3125 NE Loop 820 Ft Worth, Texas USA

Mac Churchill Acura Do not buy a car from them! Broken cars, Buyer Beware!! Ft Worth Texas

*Author of original report: complaint was resolved

*Consumer Comment: question

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 I bought a used Mercedes GL450 from this dealership and what a mistake that was. They claim to be honest and service oriented but that is simply not true. The car steering was very difficult from the moment I pulled out of the parking lot. Im not sure what they did to the car in make ready, but I had a very hard time driving the car home. I even called the salesperson after I drove it off the lot and told him there was a steering problem, he said the dealership does not work on Mercedes, so I should take it to a Mercedes dealer for service. I took it same day to Mercedes of Plano and they diagnosed it as a bad power steering pump right away. Now the management at Mac Churchill refuse to do anything to compensate me for this $1200. repair that they were unable to fix.

The used car manager Cheryl Warren has let me know that the car had no warranty and was sold AS IS, and yes I know that. However I thought there would be some business ethics or morals shown on the part of Mac Churchill name, or the management in the dealership, who deep down know they sold me a car that was dangerous and undrivable. I did a short test drive on the car, All I can think of is they must have first revved up the engine to lubricate the steering fluid pump,which wore off when I drove it home. Dont be a victim to their unscrupulous business practices, they are very slick so stay away and buy a car somewhere else!! 


This report was posted on Ripoff Report on 09/30/2013 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mac-Churchill-Acura/Ft-Worth-Texas-76137/Mac-Churchill-Acura-Do-not-buy-a-car-from-them-Broken-cars-Buyer-Beware-Ft-Worth-Texa-1088419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

complaint was resolved

AUTHOR: Melissa Dear - ()

 Wel it took a month of complaints, but I have to say that the ownership at mac Churchill did call me and we were able to resolve this complaint completely, and calmer heads did prevail. Thank you, Melissa Dear

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#2 Consumer Comment

question

AUTHOR: coast - ()

Why didn't you request the steering problem be repaired prior to purchase of the vehicle?

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