• Report: #643385

Complaint Review: Macco

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  • Submitted: Wed, September 22, 2010
  • Updated: Wed, September 22, 2010

  • Reported By: Cindy Brown — Bloomington California United States of America
Macco
1364 Camino Real Internet United States of America

Macco On 8-12 -2010 I took my car down to Maaco to get my bumper repaired. I was give an estimate of $ 150.00 dollars to repair my back bumper. Troy from Maaco gave me the quote. I than asked about my hood, Internet

*Consumer Comment: Had a similar situation..

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On 8-12 -2010 I took my car down to Maaco to get my bumper repaired. I was give an estimate of $ 150.00 dollars to repair my back bumper. Troy from Maaco gave me the quote. I than asked about my hood, my right and left fender and roof top. I asked how much would they charge me to paint these areas? I was given an additional quote of $350.00. I agreed to Troys estimate. In addition, Troy told me that they would have my car ready in three days. I left a deposit of $200.00 dollars. On 8-19-2010, I returned to pick up my car. I was approached by Troy and his co-worker. I was told that they lost money on my car. I was told these exact words. Troy felt I should have told him that my car required a third stage paint. He was slightly hostile toward me; I asked what is a third stage paint. I left Macco very upset because I was accused of taking advantage on them. Once I got home, I looked over the car really good. I seen that the hood was never painted. Someone had polished the car. I drove back over to Maacco and I pointed the situation out to Troy. I was told to bring the car back on Thursday the 26th. I called on Thursday, and I was told to bring the car back on 8-30-2010 which is a Monday. I asked Troy how long did he need to paint my hood and I told him about the back bumper defect. I was told to leave my car again for another three days. On 9-2-2010, I had my future spouse to call and see if the car is ready. Troy told us to pick the car up at 15:00 hours. I arrive slightly after 15:00 hours. The heat temperature was over 96 degrees. The workers at Maaco had a large dog running around their shop. This dog had no lease. So I ended up sitting in our truck in the heated temperatures because I didnt trust the employees dog. Jack should not be running around the Maaco shop causing customers fear. At about 1630, I leave Maaco and I asked Troy if the bumper was fixed. He said the bumper was fine. He told me Maaco gave a five year warranty on there paint jobs, so I left dissatisfied because the defective area on my bumper was never fixed. I have witness unprofessional behavior from three of Maaco employees. Maaco has employees that cheat, if the employee makes a mistake than the actual mistake is the costumers fault. The customer is given a hard time and I dont know how Maaco stays in business. I felt I was treated like a criminal. I was taken advantage of; it took several weeks to paint my car. I paid $500.00 dollars because this is what I was told I had to pay on 8-12-2010. Troy wrote my estimate and we both agreed on the price. I see defects in a certain area of my bumper, according to Troy, thats my problem because Maaco did not make any money on the deal. I really hope that if someone reads this story that they will tell others to stay away from Maaco. Remember Maaco wont stand by any written estimates given to customers.


This report was posted on Ripoff Report on 09/22/2010 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Macco/internet/Macco-On-8-12-2010-I-took-my-car-down-to-Maaco-to-get-my-bumper-repaired-I-was-give-an-643385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Had a similar situation..

AUTHOR: Ronny g - (USA)

I left a 100 dollar deposit with my local Macco. But they made good on refunding it..it was just an inconvenience and lesson.

I brought a car in for a paint estimate on the front end and was quoted $400.00 and told the paint would match since this was my PRIME concern.

When I brought the car in for the work 2 weeks later some other guy told me it requires 2 or 3 stage paint to match and it would be $1200.00

I said there is no way I am paying 1200 dollars, give me back my deposit... and in an INSTANT...he said he would do it for $600.00.  Drops the price 1/2 like that so quickly....odd??

But nope, I did not succumb to a rip off..I was quoted 400...you do it for 400..or I go elsewhere and refund my deposit please. But much to my surprise these days.. they refunded the 100 with no further fight..I only had to sit there for an hour or so before being acknowledged..needless to say..

I went elsewhere and got a beautiful matching paint job for 350 dollars, same day service in and out. Sometimes it pays to shop around.
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