• Report: #813485

Complaint Review: Mach Speed Technologies

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  • Submitted: Sat, December 24, 2011
  • Updated: Sun, December 25, 2011

  • Reported By: Mike — Central Falls Rhode Island U.S.A.
Mach Speed Technologies
300 E. Arlington, Suite 3 ADA, Oklahoma United States of America

Mach Speed Technologies Junk Dealers of Oklahoma Everything They Sell Is Junk & Does Not Work ADA, Oklahoma

*General Comment: I use Mach Speed products with satisfaction

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We decided to buy multiple products from this company which offers various media player type gadgets to hand out for xmas presents. Included in our purchase were Elclipse Duo 4gb MP3 player; Trio view 5000HD media player; trio v2400 and trio v430. We bought several of each of these items. The people we gave them to for xmas came back to us and told us the products do not work at all. We then tested and tried to troubleshhoot the operations of the products all to no avail. What you will notice when you open the packages to any of their products is a slip of paper that states, " do not return product to vender, contact support". That was deliberate, so they can keep your money and not get back tons of opened packages. We googled some of the products and found all negative reviews and the local BBB office said that they have hundreds on top of hundreds of complaints and mostly about the eclipse duo mp3 player.

Calling support was useless. they waste an hour of your time walking you through command prompts, etc, and are attempting to convince you that your computer and tv jacks are blown and that there is no problem with the product itself. They then ask that you buy an extended warranty, pay for shipping to return the product, pay for shipping to have the replacement sent and when u get the replacement, it doesnt work either. If you go back to the store where u bought the product, (in our case staples), they will not refund your money and will say that you opened the package and the item is used and you broke it and will only offer you another one which when u get that home it will not work either.

This company is a scam, buying  defective items in bulk from china, buying specifically lots that the manufacturer set aside as defective just like the Dollar tree store does (defective, irregular and out of date items). In the end we got screwed over 1000. in items that none of it works and the company refuses to make good for. Anyone. someone, a lawyer that will help file a class action lawsuit plz help us! Let's get this scamming company shut down and out of business!

This report was posted on Ripoff Report on 12/24/2011 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mach-Speed-Technologies/ADA-Oklahoma-74820/Mach-Speed-Technologies-Junk-Dealers-of-Oklahoma-Everything-They-Sell-Is-Junk-Does-Not-W-813485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
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#1 General Comment

I use Mach Speed products with satisfaction

AUTHOR: WD55 - (United States of America)

After receiving a postcard in the mail about vehicle protection that read like a scam, I decided to research that business when I happened on this website and saw a complaint that 'all' Mach Speed products are defective and the company only sells defective products. That is nonsense! I buy their products and mine work just fine.

Mach Technologies has been around for twenty-plus years and you don't stay in business selling fraudulent products. I can only speak for the MP3 players that I've purchased as gifts - 5 over the past several years, and all have worked fine.

They do not tell people to not return product to vendor so they can keep their money - sheesh! That is commonplace with many electronic items to include that worded notation to contact customer support as opposed to returning your product. It's typically done and there is usually a resolution to assist you to understanding how to operate your product. Anyway, unless it is stated somewhere that all sales are final, there is no reason one could not return their product.

By the way, one doesn't 'Google' something. Google is a company name... You have done an Internet search. Think of tissues and Kleenex, same thing. Kleenex is a brand of tissues. Before I purchased my recent Mach Speed PMP's, I did an Internet search on those particular models and just on Amazon alone found numerous positive reviews.

You should have contacted customer support first before posting such a bad review. This is not a rip-off company. Sheesh!!

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