Last September my wife opened her Macy bill. On the bill was a Sixty Three Dollar item charged in Sacramento CA.
She immediately got on the phone and after about Forty-Five Minutes got to speak to someone from India (Call centers are overseas). She then told them the charge was bogus. They insisted that my wife made the charge. She was VERY UPSET after she hung up because they would not believe her that Cape Cod is nowhere near CA.
At that point I jumped into the Fray! After a few Thirty Plus minute tries I got a human being. She too was from India. When I explained that the charge was made in CA and we live 3400 miles east on Cape Cod, she still insisted we made the charge. When I asked for the Supervisor she relented only after I pressured her. Again, same run around.
The next day I told my wife, Lets talk face to face at the store here. So off we go to Hyannis. They listened intently to our problem and even agreed we could not of done it. They then called the same number we did and got pretty much the same run around.
At this point they said we had to wait till somebody in India went over the bill to see if we were the ones who charged it. They people in India wouldn't even let me close the account. They said I had to wait two weeks and would still be responsible for all charges.
Now the fun starts. So in comes the October bill. Same charges, same calls again, same runaround by the Call center in India. Still more calls, they finally promised they would send a copy of the charge.
Weeks go by and the copy of the bill shows up along with a note to pay up. They said it was proof we made the charge. The charge was 10:29 PST and the signature was not my wife. Not only that, the person's driver License is from CA. My wife has never had a CA drivers License. In the meantime while checking our calendar we discovered I was in the Doctors office at 3:15 EST that day. Pray tell, when was the last time it only took 2 hours to fly from CA to Cape Cod?
This time it is late at night and I call, I was connected with someone based in the good old US. She even understood that CA and MA are not next each other. To make matters worse she could not believe how the Call center in India messed up. They were supposed to show the stolen and transferred us to this lady. She promises to look into this.
In comes the November bill. Same charges. Again I called the friendly Macys people, again asked where the Doctor should send the affidavit showing we were in his office two hours and 3400 miles after the charge was made. They said, We will take care of it.
I do not know where to turn. I had perfect credit till this and Macys doesn't want to be bothered with the proof. Macys has the persons and salespersons name. They have the driver's license of the person who made the charge (so do I now and it is tempting to go down and have the PD here check it out for W/W).
Macys still does not want to get off their butts and look into this. It is not my Problem. You prove to us you didn't charge this.
So. Dennis, Massachusetts