- Report: #951931
Report - Rebuttal - Arbitrate
Complaint Review: Macy's Furniture Store
Macy's Furniture Store820 W. Town Parkway Internet United States of America
Macy's Furniture Store Macy's Furniture Gallery, FL, sold me a damaged sofa, but sold to me as in "fine condition". This was false advertising. The sofa now is sagging in the suchions and with debris coming up, Internet
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The back of the sofa when you rest your back is also sagging. You can notice it by looking at it. This sofa is a Natuzzi, however, these sofas are made in I believe three different countries, one I read was in India. The products obviously was inferior in this sofa. I am suprised because I never had any problem with products I purchased at Macy's. The sales manager told me the sofa was "sold as is". It was a floor model. This damaged sofa should have been advertised and sold as damaged, not merely a floor sample.
The floor manager after I spoke to her twice refused to do anything about this damaged sofa. The would not even send out anyone to take a look at the sofa. I am sure in a short period of time I will have to replace this sofa. In addition, I do not believe the grade of leather was good. Even small scratches show up as dark spots, very unattractive. The leather seems to be very thin. I feel the should have replaced the sofa or returned my money. That did not happen of course. I am very dissatisfied with the sofa and the customer service I recieced which was rude and offensive.
This report was posted on Ripoff Report on 10/07/2012 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Macys-Furniture-Store/internet/Macys-Furniture-Store-Macys-Furniture-Gallery-FL-sold-me-a-damaged-sofa-but-sold-to-951931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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