- Report: #721190
Report - Rebuttal - Arbitrate
Complaint Review: Macy's Pembroke Pines Furniture Gallery
Macy's Pembroke Pines Furniture Gallery13640 PInes Blvd, Pembroke Pines, FL Pembroke Pines, Florida United States of America
Macy's Pembroke Pines Furniture Gallery Defective Hotel Collection Bed Pembroke Pines, Florida
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I purchased a bed from Macy's which has now sagged 2.5 inches or more on both sides of the bed as determined by their own inspection. Notwithstanding that this mattress is officially defective, Macy's wiggles out of their responsibility by claiming that the bed has a "stain" which voids the warranty. The problem though, is that there is no such stain. The inspector confirmed that he advised Macy's that the mattress has a discoloration which resulted from cleaning the mattress. The alleged stain is located in the exact opposite side of one of the sagging areas.
Needless to say I am disappointed at this scam that bed manufacturers run in complicity with retailers. I am more than disappointed, I am disgusted and I am canceling my Macy's credit card and never again will I set foot in one of their stores and most certainly never again will I purchase a Sealy product because Sealy owns Stearns & Foster.
This report was posted on Ripoff Report on 04/23/2011 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Macys-Pembroke-Pines-Furniture-Gallery/Pembroke-Pines-Florida-/Macys-Pembroke-Pines-Furniture-Gallery-Defective-Hotel-Collection-Bed-Pembroke-Pines-Fl-721190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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