- Report: #330434
Report - Rebuttal - Arbitrate
Complaint Review: Macy's StainSafe Bernhardt
Macy's StainSafe BernhardtMacy's Fort Myer, Florida Fort Myers, Florida U.S.A.
Macy's StainSafe Bernhardt Macys selling defective Bernhardt leather, will not stand behind their product, and sells fraudulent Stainsafe insurance policies for furniture Fort Myers Florida
*UPDATE Employee: Bernhardt made good like they should
*Author of original report: Bernhardt made good, but Macy's sux. Stainsafe is a big FRAUD! I will NEVER spend a dime in Macy's
I assumed this furniture was high quality @ 3500.00 and being made by Bernhardt and sold by prestigious Macy's, however I was dead wrong.
I arrived at the home in January 2008 to find that one cushion of the leather sofa is pitting. The smoothe leather top layer has hundreds of 1/8" diameter pit marks on the seating surface.
I phoned Macy's and spoke with the Sales Rep. He said "You have an extended warranty with StainSafe, contact them". Well, I contact StainSafe and filed a claim and it was denied, as this policy I paid $300 for does not cover "defects". Look up this ripoff company "StainSafe" and you will NEVER by another warranty insurance policy again. This is fraud.
Back to Macy's, I contacted the department Manager, who passed the buck to Macy's management in Clearwater, FL.
Now, since all this was discovered in January, the total number of cusions, four each on the sectional sofa are pitting, and the char cusion is now pitting.
To be fair about all of this, I have not contacted Bernhardt, but intend to do so on Monday.
This funiture as it is now is scrap and an embarassment.
I will follow up with you all when I contact Bernhardt on Monday
Fort Myers, Florida
This report was posted on Ripoff Report on 05/04/2008 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Macys-StainSafe-Bernhardt/Fort-Myers-Florida-33901/Macys-StainSafe-Bernhardt-Macys-selling-defective-Bernhardt-leather-will-not-stand-behin-330434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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