- Report: #1120214
Report - Rebuttal - Arbitrate
Complaint Review: Macy's at Washington Square Mall
Macy's at Washington Square Mall9300 SW Washington Square Road Tigard, Oregon USA
Macy's at Washington Square Mall HORRIBLE CUSTOMER SERVICE Tigard Oregon
*Consumer Comment: You sound more like..
*General Comment: Vendetta much?
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HORRIBLE CUSTOMER SERVICE. I complained about their employee to Human Resource Services and they said that they couldn't do anything about it because it happened in their parking lot and not inside the store. This employee parked so close to my car that it was hard for me to get in to it. She also parked far over the white lines. I saw the employee leave her car and she saw me but she kept on walking away. This employee also lives in my apartment complex (Georgetown Manor). I do know what this person looks like but I don't know her name. It might be Renee. She does work at Macy's inside the Washington Square Mall. This person, Renee, is rude, disrespectful, and has the "I don't care about you" attitude. I've complain to my apartment manager about Renee but she keeps parking over the white lines no matter how many, many times she has been told not to do so. I wonder if her employer, Macy's, has the same problem with her. [continued below]....
MORE HORRIBLE CUSTOMER SERVICE. My wife bought a dress last weekend for my daughter (Jr department) at this Macys location. Later in the week when my daughter went to try it on she discovered a hole in the dress about the size of a silver dollar. So this weekend we went back to the mall so we could exchange it. Wife couldn't find another dress of the same size so she went to customer service to just return the dress with the hole. That's where things went downhill fast. She could not return it as the receipt (with only this dress on it) was for a different dress!?! And without a "ticket" (the manager never explained what that was) she wouldn't do anything about it (store policy apparently). Frustration ensured trying to understand why Macys would not take back a product they sold that was damaged, and my wife finally left. I returned a bit later and tried again. I asked the manager if it was possible that the wrong tag was attached to the dress, but "that is not possible" was the response and without "more information" the manager would not do anything about the defective dress. Manager also mentioned something about bringing in my credit card statement later, but I wasn't sure what that would show. My daughter showed me where she got the dress, and I brought back two more dresses that were identical to the one we were trying to return. The only difference was that they were both a larger size (both size 5/6). Lo and behold, they had different tags and UPC numbers. The manager had already left in the 60 seconds it took to get the new dresses, and the poor cashier she left behind was at a loss for words as to why the tags were different for the same item. I was pretty frustrated at this point and was tempted to just leave the damaged dress and receipt behind with the miss-tagged dresses and tell the manager "here's more information" (the dress was only about $35 so no big loss to me). I mentioned that if I left the dress it would probably just end up back on the racks. "We don't sell damaged goods" the cashier said. My response was to point to my Macy's bag and retort "then explain this!". Macys: Selling damaged items with incorrect price tags. My wife and daughter are no longer Macy's customers. In this economy, you'd think a company would care more about customer service.
The bathrooms were horrendous. Clogged, dirty, the towels dispenser didn't work. They have hardware that parks use, push for water and soap. Ghetto. For an upscale place, their one restroom (in a 5 story store) was disgusting and insufficient.
This report was posted on Ripoff Report on 02/01/2014 10:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Macys-at-Washington-Square-Mall/Tigard-Oregon-97223/Macys-at-Washington-Square-Mall-HORRIBLE-CUSTOMER-SERVICE-Tigard-Oregon-1120214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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