- Report: #653413
Report - Rebuttal - Arbitrate
Complaint Review: Macy's
Macy's291 Fletcher Pkwy, El Cajon, CA 92020 El Cajon, California United States of America
Macy's RACIST, RACIST, RACIST! El Cajon, California
*General Comment: whatever
*Consumer Comment: "BROCK O'BOMB-A POEM"....
*Consumer Comment: Wasn't this in a Family Guy episode?
*Consumer Comment: Wasn't this in a Family Guy episode?
*General Comment: And if...
*General Comment: OMG - Get over it!
*Consumer Suggestion: DEBIT CARD
*Consumer Comment: How does it protect you from theft?
*General Comment: Merchant requesting ID
*Consumer Comment: You are so right!
*General Comment: This real?
*Consumer Comment: A similar thing happened to me at Macys as well
*General Comment: That damn race card.........
*General Comment: A possibility...
*Consumer Comment: A double standard with the ID thing, and a violation of contract
*Consumer Comment: Must be nice...
*Consumer Comment: They should ask for ID
*Consumer Comment: Why are you making such a big deal about it?
*Consumer Comment: Maybe not so much?
*Consumer Comment: Question..
*Consumer Comment: But..
*Author of original report: Consumer #2
*Consumer Comment: Thanks for enlightening me.
*General Comment: A red flag...
*Consumer Comment: You are playing the race card..
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While standing in line, I listened to the persons in front of me, and how they were offered a 20% discount for simply making a $5 donation to a charity of Macy's choice. Hell yeah I wanted that.
As I approached the checkout, the sales associate looked me up and down, then proceeded to scan my items. While the sales associate was scanning my items, I waited patiently for her to tell me about the special for the day where I could receive 20% off my items, but no, I wasn't informed of this.
So, when the sales associated had finally finished ringing up all the items and informing me of that total, she asked me how I'd like to pay, I replied with my debit card. After looking me up and down AGAIN, she asked me for ID, which I replied NO, you don't need to see it seeing as I'm paying with a debit card and using a PIN. Well, this went back and forth for a few minutes, before another sales associate standing near-by reiterated what the original sales associated stated; You MUST show identification to use your debit card! Once again I replied NOPE. LOL, the sales associate had the nerve to tell me; "Its for YOUR protection", I laughed. This went back and forth for a few minutes too before finally the second sales associate called the manager who told her to put the sale through.
So here's what happened in the end. I stood at the Macy's counter for about 7 minutes holding my ground because there is absolutely no reason to show ID when using a card with a PIN, its not like I was using a credit card! I never did get my 20% off, nor did I get my $10 off coupon next purchase that their advertising promised. Oh, and I felt humiliated because every other person in Macy's that I saw using a debit card was NEVER asked for ID.
I contacted that same Macy's not too long afterwards,and was told that it is NOT an SOP to ask for ID when a consumer pays using a debit card, and that probably the sales associate was confused. When I informed the customer service rep that it was TWO sales associates that tried to implement that rule on me, the phone went blank. The customer service service person could not answer me as to why TWO sales associates demanded ID, after all, one person making a mistake, sure, but two working together, well that just got me thinking.
I have NEVER played the race-card before, but I could not help but think that Macy's of El Cajon, California has implemented a plan where if a BLACK MAN makes a purchase of more than $100 and wants to pay using a debit card, then obviously they are a THIEF and STOLE that debit card from someone else. Plus, even before the debit card issue came up, unlike the non-black people in front of me who were informed of the 20% discount before being asked how they would like to pay, I never was!
I ended up going to another Macy's that day as there was something I wanted, but was not in my size on the first trip. NEVER again will I shop there.
This report was posted on Ripoff Report on 10/20/2010 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Macys/El-Cajon-California-92020/Macys-RACIST-RACIST-RACIST-El-Cajon-California-653413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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