- Report: #357630
Report - Rebuttal - Arbitrate
Complaint Review: Macy's
Macy's22 - 4th Street San Francisco, California U.S.A.
Macy's, Macys.com Macy's Loyal Customers being deceived San Francisco California
*UPDATE Employee: Read my lips--No more free deliverly
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Sometimes I also shop online with Macy's when I find a good deal. As a Macy's Platinum card holder I am use to free services provided to there most loyal customers. When I buy online I use to receive free shipping for items purchased online.
Recently Macy's has discontinued this practice as of May 1st, 2008 however they did this with out alerting customers. As of July 30 the site does say:
** For free services, which are not available at all Macy's stores, purchases must be made at Macy's with your Macy's Card. Excludes furniture, mattresses, floor coverings, and purchases on macys.com. Credit will appear on your statement.
In some parts of the site it does say the above. However it does say the below on a lot of pages also.
Free service purchases must be made at Macy's with your Macy's Card. Includes shipping on macys.com purchases. Excludes furniture, area rugs and mattresses. Credit will appear on your statement.
First when Macy's changes a long standing practice without alerting the customer it is wrong. Second if you are going to change the policy then you have to make sure that it is consistent, as I called in on July 30 and was told that yes of course I should receive credits automatically.
After explaining to him things changed without anyone being notified, he put me on hold and began to speak with his supervisor. After that he explained that it had changed as of May 1st. He also credited my account but explained that it was a one time credit and that in the future the new policy would be enforced.
A lot of customers probably don't realize that this policy has changed. They did not take the effort to inform there customers. Really Macy's should not take this reward away from their most loyal customers.
This report was posted on Ripoff Report on 07/30/2008 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Macys/San-Francisco-California-94103/Macys-Macyscom-Macys-Loyal-Customers-being-deceived-San-Francisco-California-357630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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