• Report: #814381

Complaint Review: MadBoy Audio USA

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  • Submitted: Tue, December 27, 2011
  • Updated: Thu, December 29, 2011

  • Reported By: Guitarman — Nutley New Jersey U.S.A.
MadBoy Audio USA
170 S.William Dillard Dr,Ste.104 Gilbert, Arizona United States of America

MadBoy Audio USA Sage Music "Credit" is not something this Company believes in issuing even if they admit a mistake was made Gilbert, Arizona

*Author of original report: Mad-Boy Audio, Sage Music fixed the credit problem

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My company has ordered a few Karaoke players and the deal was that we would get free shipping.

We actually paid $10.00 more than the asking price for each machine in order to cover the shipping. technically,the shipping was not really free.

When the invoice came, there was a charge for shipping. Naturally, a complaint was made and also a request to have the charges credited to the card originally used for the purchase.  

To have that credit issued was agreed by the salesperson that took the order, Mr Sean Jiordan, and also by the Administration Manager of MadBoy, Ms. Barbara (Barb) Quintero.

The invoice is dated Sept/27/11. To this day, Dec/27/11, no credit has being issued.

Several calls have being placed, in reality we left massages on the MadBoy voice mail because at this point no one is picking up the Phone.
 
Since we where not getting any telephone replies, we started to send a few Emails to Barbara and also the CEO of MadBoy Mr. LJ Janosic.
So, both phone calls and Emails remain unanswered and totally ignored.

Something that looks suspicious on the invoice, is the fact that it was billed to "Sage Music Sean Jordan" but shipped to my Company.

We did not know this when we placed the verbal order with Mr. Sean Jordan, that the invoice would be billed to "Sage Music" and paid by our Company

This report was posted on Ripoff Report on 12/27/2011 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/MadBoy-Audio-USA/Gilbert-Arizona-85233/MadBoy-Audio-USA-Sage-Music-Credit-is-not-something-this-Company-believes-in-issuing-eve-814381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Mad-Boy Audio, Sage Music fixed the credit problem

AUTHOR: Guitarman - (U.S.A.)

After only one day from the posted complaint, We received a call from the owners of Mad-Boy Audio and Sage Music.
It appears that there was a problem with one particular employee, coordinating the dealings and communications between our Companies.    
Because of that, the problem was not being addressed properly and carried on for too long.
We will now be receiving our due credit and more.
As far as we're concerned, Mad Boy and Sage Music are now in good standing and we will resume doing business as usual with them.



















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