- Report: #997982
Report - Rebuttal - Arbitrate
Complaint Review: Madwire Media | Ripoff Report Verified™ ..businesses you can trust.. “Madwire Media Commitment to Execution Excellence” 100% customer satisfaction guarantee. Full service marketing and design agency specializing in services for small-to-large sized businesses worldwide. Affordable design, development, eCommerce, marketing services.
MadWire Media504 W Eisenhower Blvd. Loveland, Colorado United States of America
Madwire Media REVIEW: Madwire Media clients, feel safe, confident & secure when doing business with Madwire Media is committed to client satisfaction, exceptional client service & business success. Commitment to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business with a member business. Loveland Colorado
*UPDATE: Madwire Media™ recognized by Rip-off Report as a Verified Safe business.
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EDitor’s UPDATE: Positive rating and recognition has been given to Madwire Media for its commitment to excellence in customer service.
Ripoff Report’s discussions with Madwire have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Madwire Media listens carefully to client concerns and sees them as an opportunity to become more efficient as a company in the services offered and the support for those services. Demo Reel of our latest work: http://www.youtube.com/watch?v=SJLficuooZY&feature=share&list=PLA1C68D551421ED4F
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Joe Kellogg, JB Kellogg, and Jerry Kelly during an on-site inspection held by a third party verification company with no biases toward the Madwire Media..
Madwire Media’s vision is to be a company that has unbelievable technology and unbeatable customer service by helping companies grow through Marketing and Design. The company’s target market is small to midsize businesses with annual revenue ranging from $25,000 to $1,000,000. They have a global clientele with majority of their clients outside of the state of Colorado. Madwire never buys leads or cold calls because all of their leads are strictly inbound. Additionally, the company states that they operate with the same marketing strategy they offer their clients with the goal of having an inbound lead generation. Furthermore, the company states they have dedicated marketing consultants whose responsibility is to consult the potential customer about their business, create a marketing plan to help their business be successful and reach a package that fits their needs.
Madwire Media feels they are set apart from other companies in their industry because they have a proprietary product that they build. The company creates a dynamic solution with MAD-360, which is their core product offering. Everything the company does is analytic driven which they feel is unique to their company. The marketing they provide comes with analytics which further helps to separate them from their competitors.
The sales process with Madwire Media starts when the lead comes in and the company reaches out to the potential customer. The company goes through a process of asking the potential customer questions to figure out their needs and how Madwire can consult them in their business. This process helps the company to identify a road map to success. With each new lead, the company always has a consultant mindset, not about the company selling something. During this process, the company’s main objective is to find out if Madwire’s solutions are going to work for the potential client, how they can help, and if they are a good fit to work together. Next, the Madwire works with the prospective client to discover their budget and put them on a plan within that budget. Madwire does extensive research and competitor analysis which includes what their client’s competitors are currently spending. The company explains discovered information in correlation with their needs and goals. Finally, Madwire Media puts together a plan for growth opportunity for the prospective client. Their ultimate goal for every client is to build a solid brand and make them the “go to guy” for their local business. Furthermore, Madwire looks to build a long term, profitable business for their clients.
Through the customizable solutions created by Madwire prospective company’s results vary for their services. Joe Kellogg, CEO of Madwire states, “Ultimately, the client drives the business and they need to follow through on the action plan to have optimal success. Each client has a dedicated marketing executive and they each have a whole team working behind them. Essentially, each client has their own marketing team helping their business. This means low overhead for the client because hiring an on-site marketing team would be more costly. A huge benefit for our customer is that they receive daily marketing communication from their team.”
The company is striving to improve internal processes in initial website launches for their clients. This is a service they provide to every client and it is a full investment on their side because the client does not pay for it. Typical websites take 10 weeks to launch but Madwire can launch a website in 10 days while keeping the same quality and work flow. When looking at improvements in internal processes, JB Kellogg, COO stated, “We see all feedback as a positive thing. We are constantly analyzing and measuring data to streamline processes. If an issue arises, we are able to correct it immediately.” Additionally, the company has made several structural changes by providing the client a dedicated reprehensive for their account resulting in better service.
JB Kellogg further stated, “With ‘Execution Excellence’ being our motto, we strive to uphold standards with every client complaint. All complaints are viewed as opportunities.” A common complaint the company has received in the past relates to client’s expectations. Madwire explained, “Many times a client is a brand new business, new to the internet or just doesn’t know what it will take for them to be successful. They may have unrealistic expectations and when those are not met right away, it causes the client to become unsatisfied.” The company stated that they always resolve the complaint. They want and even encourage clients who have unmet expectations to reach out to them before writing a review to allow them the opportunity to do whatever it takes to turn them into a satisfied client. One way to resolve a complaint is to keep them as a client and bend over backwards to ensure the client is satisfied. If the issue is because of an expectation, a dedicated marketing executive will do more consultation. The marketing consultants are the first people to talk to clients. Their job is to tell the client what their competitor is spending while setting proper expectations for their success. JB Kellogg explained, “Madwire Media wants our clients to understand that the process takes time and work. It takes time to constantly analyze, measure, and adjust over the course of 4-6 months. As long as the client understands that and are committed to the program, we will do everything to help them be successful.” They mentioned their first commitment to their clients is a specially designed website at no charge to them. Madwire’s success is built on long term customers. Therefore, they make it a priority to resolve complaints effectively.
The company had a situation a few months ago where a client was unsatisfied with their marketing plan. The client said the particular program he was on did not make sense and Madwire agreed with him. Madwire Media informed him that he should be on a higher platform based on his location and what his competitors were doing. Ultimately, he was not getting what he wanted, but didn't want to spend the additional dollars to get what he needed. They took the time to listen to what he wanted and advised him on the type of people that are searching for him, which happened to be coupon and sales driven consumers. After the conversation, the unsatisfied client saw the value in what Madwire Media provided, but decided he was not prepared to put more into the process. The main issue in this scenario was communication and expectation. The company feels there is not one resolution to answer problems; not one person is going to have the same complaint.
Since complaints on Ripoff Report, Madwire Media stated they have not changed their process just because they have had some bad reviews. They constantly strive to improve processes regardless of complaints. They said that creative agencies sometimes have a tough time satisfying how something looks compared to how it is going to drive traffic to their website. Unfortunately, they can't please everyone. They strive to make the best decisions based on what is going to best drive traffic to a client's website, which is oftentimes not what the customer thinks is going to look the best.
The company’s motto that they communicate and hold employees accountable to is "Execution Excellence," which is doing whatever needs to be done to take care of the client. No one in the company has voicemail because they want their clients to have things done timely, if not immediately. The internet is instant and they want their response to be as well. Some changes they have made as a result of complaints received is that they are more engaged with Ripoff Report and value it as a way to discuss and resolve issues for unhappy clients. If a customer has a problem, they want it fixed. They ask themselves what the company can do to fix the issue. They look at Ripoff Report as an opportunity to reach out to the client to correct the problem.
Madwire Media wants to tell the truth about their company and the thousands of companies they help. Jerry Kelly stated, “Ripoff Report is the mechanism to identify people that have a problem and how we can solve it. This gives them an opportunity to work with unsatisfied clients that they would not have normally been able to reach out to because they did not contact our firm directly.”
Madwire Media™ / Execution Excellence™ is our standard.
”Jerry Kelly, the Chief Marketing Officer of Madwire Media™, stated “We consider all customer complaints as constructive criticism and use them as tools to improve our processes. Our customers are our family and are the life blood of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually providing a high level of service so that their experiences with Madwire Media™ remain strong, consistent and positive”.
Another top executive of the company told us that their policy is to always proactively engage our customers to gather valuable feedback so that we can continue to adapt and deliver the best customer service possible. Madwire Media™ is willing to go beyond the call of good customer service and do what it takes to provide great service with past, current, and future customers. Madwire Media™ 100% customer satisfaction guarantee lets customers feel safe confident and secure that we will be relentless in our approach to service, design, and marketing your business.
” Our Customers are our family.
Madwire™ posts unbelievable growth in Colorado as the fastest growing company in Colorado with growth over 798% and qualified to be in the INC 500 as one of the fastest in the country. Our growth comes from 3 key components “Our People, Our Product, and Our Process”. At our facility we provide a great environment to be successful, from built in locker rooms, a fitness center, a game room with foosball and pinball, and a roof top deck overlooking lake Loveland.
Madwire Media takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Madwire™ provides a great environment to work. Opportunities for suggestions and improvements are encouraged. All employees go through extensive training to ensure they are well prepared to handle clients businesses and ensure their success. We continue to close the loop improving processes for our Marketing Executives. We have a standard that everyone at the company holds true. Execution Excellence™ is our standard and our standard is nonnegotiable. Ripoff Report was pleased to learn that Madwire’s™ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.”
STATED IMPROVEMENTS FROM Madwire Media™.
Madwire Media recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Madwire Media™ has gone through great lengths to make sure they try and resolve any and all customer issues. Madwire Media™ has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care of.
Madwire Media™ promises to do everything within our power to help you reach your goals, within budget, and build your business. Why business choose us!: http://vimeo.com/48402048
In summary, after our investigation, which included discussions with Jerry Kelly and many of his past and current associates, Ripoff Report is convinced that Madwire Media is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with any member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
See some of Madwire Media’s videos and demo video of their work
Company Video: http://vimeo.com/44244614
Marketing And Design: http://www.youtube.com/watch?v=zf99AvUSRVY&feature=player_embedded
Demo Reel of our latest work: http://www.youtube.com/watch?v=SJLficuooZY&feature=share&list=PLA1C68D551421ED4F
Why business choose Madwire Media: http://vimeo.com/48402048
Their Plans for the future: http://vimeo.com/48913710
NOW TO THE ORIGINAL REPORT THAT WAS FILED
MadWire Media Colorado Web Designer TOTAL RIPOFF and UNPROFESSIONAL ORGANIZATION Loveland, ColoradoWe used this company to design our website because a friend works there. WOW what a mistake. From the outset this company was a pain to deal with, never lived up to their promises, routinely provided substandard work product and were totally unprofessional to deal with. To the point that our firm considered filing litigation in Colorado against them, however the cost was prohibitive since our business in located in California.
These knuckleheads never really delivered the website promised and the site isn't how we wanted it to be, but they had extracted so much money from us we couldn't afford to continue with designers to make the site look and feel the way we wanted. UNFORTUNATELY, part of our "contract" included our hosting our site with this rip-off of a company for one full year. This company held our account hostage and refused to activate the site on the web until they extorted additional funds from us, all the while when our customers looked for us on the web all they saw was a statement on a blank white page reading, "This Account Has Been Suspended". All our complaints and the like fell on the deaf ears of the alleged leader of this band of ripoff artists, BJ Kellogg.
Now our year hosting contract is apparently up, because we learned today from one of our clients that our site again displays "This Account Has Been Suspended". Upon calling this group of knuckleheads we were informed we have been sent emails daily for three weeks notifying us of the required payment, however, in checking our inbox there is nary a single email from this entity. We were further informed the company policy does NOT include contacting any client by telephone (or any other means) prior to shutting services down. We feel like we are in the recently released Ben Affleck film "Argo" being held hostage by evil since this company won't provide us our web files or database files to so we can switch our hosting account to another provider until we pay for hosting for another month.
DO NOT ENGAGE THIS COMPANY TO DO ANY WORK FOR YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This report was posted on Ripoff Report on 01/16/2013 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/MadWire-Media/Loveland-Colorado-80537/MadWire-Media-Colorado-Web-Designer-TOTAL-RIPOFF-and-UNPROFESSIONAL-ORGANIZATION-Loveland-997982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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