• Report: #971446

Complaint Review: Made by Guerrilla

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  • Submitted: Mon, November 19, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: Jimbolinos — United Kingdom
Made by Guerrilla
Knoxville, Tennessee United States of America

Made by Guerrilla Mike Smith non delivery, fraud, scam Knoxville Tennessee

*Author of original report: Refund now received

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I was looking for a capable Wordpress Developer to develop my portfolio site, I posted on twitter and got a reply back from Mike Smith / Guerrilla Wordpress. He seemed amiable and had a decent portfolio. He came across very well in emails - attentive, answering my questions professionally etc

On 27th October I paid Guerrilla a deposit for the development of a Wordpress Website Design, also sending the design files and a front end specification. Guerrilla/Mike Smith had estimated to have a working prototype to me within 3 days.

I had no contact from Guerrilla/Mike Smith, despite sending several emails until 2 November when Guerrilla/Mike Smith again said that he expected delivery to me within a couple of days. On 7 November, after again hearing nothing from him I contacted Guerrilla/Mike Smith. He promised a link the next day (8 November). I contacted AGAIN on 10 November and then again on 12 November at which point he provided a link - it was however not working and there was nothing to see.

He had apparently 'left the maintenance mode on'. Considering Guerrilla/Mike Smith is paid to deliver websites, I would expect that they would at least check such simple things before provisioning a link. I contacted him informing him of the problem and Guerrilla/Mike Smith provided a following link the next day - once again, it was not working. This time, it threw up a programming error. Again, I would expect such things to be checked. The last contact I had was 15 November.

I still have not seen anything working. I threatened to open a dispute on 18 November and heard nothing back.

Guerrilla have taken $250 and provided nothing in return. Research shows this is not uncommon for them:

http://www.fuelyourcreativity.com/interview-with-mike-smith-blog-theme-machine/
http://www.gobalakrishnan.com/custom-designed-wordpress-theme/
http://webdesignledger.com/tips/20-dos-and-donts-of-effective-web-design
http://www.ripoffreport.com/internet-fraud/guerrilla/guerrilla-mike-smith-guerrilla-55899.htm
http://www.ripoffreport.com/guerilla-wordpress-d/internet-services/knoxville-tennessee-b2099.htm
http://www.bbb.org/knoxville/business-reviews/web-design/guerrilla-in-knoxville-tn-90014410
https://twitter.com/NwEnglndKitchen/status/268738025083789312

This report was posted on Ripoff Report on 11/19/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Made-by-Guerrilla/Knoxville-Tennessee-/Made-by-Guerrilla-Mike-Smith-non-delivery-fraud-scam-Knoxville-Tennessee-971446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Refund now received

AUTHOR: Jimbolinos - (United Kingdom)

Upon filing complaints with various authorities, and informing Mike that I had done so, he offered a full refund which was quickly paid.
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