- Report: #971446
Report - Rebuttal - Arbitrate
Complaint Review: Made by Guerrilla
Made by GuerrillaKnoxville, Tennessee United States of America
Made by Guerrilla Mike Smith non delivery, fraud, scam Knoxville Tennessee
*Author of original report: Refund now received
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On 27th October I paid Guerrilla a deposit for the development of a Wordpress Website Design, also sending the design files and a front end specification. Guerrilla/Mike Smith had estimated to have a working prototype to me within 3 days.
I had no contact from Guerrilla/Mike Smith, despite sending several emails until 2 November when Guerrilla/Mike Smith again said that he expected delivery to me within a couple of days. On 7 November, after again hearing nothing from him I contacted Guerrilla/Mike Smith. He promised a link the next day (8 November). I contacted AGAIN on 10 November and then again on 12 November at which point he provided a link - it was however not working and there was nothing to see.
He had apparently 'left the maintenance mode on'. Considering Guerrilla/Mike Smith is paid to deliver websites, I would expect that they would at least check such simple things before provisioning a link. I contacted him informing him of the problem and Guerrilla/Mike Smith provided a following link the next day - once again, it was not working. This time, it threw up a programming error. Again, I would expect such things to be checked. The last contact I had was 15 November.
I still have not seen anything working. I threatened to open a dispute on 18 November and heard nothing back.
Guerrilla have taken $250 and provided nothing in return. Research shows this is not uncommon for them:
This report was posted on Ripoff Report on 11/19/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Made-by-Guerrilla/Knoxville-Tennessee-/Made-by-Guerrilla-Mike-Smith-non-delivery-fraud-scam-Knoxville-Tennessee-971446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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