Magazine Deals Now.com Magazine Deals Now.Com - POOR CUSTOMER SERVICE Atlanta Georgia

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.