• Report: #371167

Complaint Review: Magazine Deals Now.com

  • Submitted: Tue, September 09, 2008
  • Updated: Tue, December 09, 2008

  • Reported By:Atlanta Georgia
Magazine Deals Now.com
PO Box 105603 #69511, Atlanta, Georgia U.S.A.

Magazine Deals Now.com Magazine Deals Now.Com - POOR CUSTOMER SERVICE Atlanta Georgia

*UPDATE Employee: ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

*UPDATE Employee: ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

*UPDATE Employee: ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

*UPDATE Employee: ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

*UPDATE Employee: ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

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I purchased a magazine off of magazinedealsnow.com for a discounted price on Feb. 18, 2008. It took me 7 months to receive my first issue. I repeatedly contacted customer service at MagazineDealsNow.com and each time they informed me that it was on its way. On or about June 24, 2008, I emailed customer service at MagazineDealsNow.com and I asked for my subscription or a refund. I was never given the opportunity for a refund and Sally Barrington (customer service rep.) told me that the Publisher had rejected my order.

I then contacted the Publisher and they told me that it is rare for them to reject orders and there is no record of my order. I emailed Sally back and informed her of this. I asked again for a refund, but never was given a response from Sally regarding a refund. It is now September and I finally got my first issue. Although I am now receiving my first issue, I am dissatisfied with what had happened. Time had elapsed too much for me to dispute the charge with my credit card company 4 months later (in June). Due to my dissatisfaction, I filed a complaint with BBB.

Katy, the supervisor at Magazine Deals Now.com sent me an email and asked for the complaint to be removed from the BBB. I informed her that I as very dissatisfied with what transpired and told her that I would remove the complaint if the company provides me with compensation for my inconvenience. They offered me a measly $3.95 coupon towards another magazine issue. I replied back to Katy and informed her that $3.95 was not adequate compensation. I requested a reasonably comparable coupon towards a magazine or to have my existing subscription upgraded to a 2 year subscription.

When I receive evidence that the Publisher was received my order (either for a new subscription or an upgrade to a 2 year subscription), I would then remove my complaint. Katy said this was blackmail and voided my coupon! I feel that she provided poor customer service and in bad faith voided my coupon. You would think Magazinedealsnow.com would try and keep my business! Katy did not try and work with me whatsoever! How would I know I would ever receive the new magazine (using the coupon)? They could just void my coupon (like Katy just did today) and take my money! I wouldn't be able to dispute the charge in the event that I purchased a new magazine using the coupon because it would well exceed a disputed charge time frame!

Tarnish50
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 09/09/2008 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magazine-Deals-Nowcom/Atlanta-Georgia-30348/Magazine-Deals-Nowcom-Magazine-Deals-NowCom-POOR-CUSTOMER-SERVICE-Atlanta-Georgia-371167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

AUTHOR: Magazinedealsnow.com - (U.S.A.)

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.
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#2 UPDATE Employee

ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

AUTHOR: Magazinedealsnow.com - (U.S.A.)

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.
Respond to this report!
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#3 UPDATE Employee

ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

AUTHOR: Magazinedealsnow.com - (U.S.A.)

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.
Respond to this report!
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#4 UPDATE Employee

ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

AUTHOR: Magazinedealsnow.com - (U.S.A.)

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.
Respond to this report!
What's this?

#5 UPDATE Employee

ORDER WAS ACTIVE WITH PUBLISHER AND HE RECEIVED COMPENSATION TO ORDER ANOTHER MAGAZINE

AUTHOR: Magazinedealsnow.com - (U.S.A.)

Magazine Deals Now provides excellent customer service to our customers. We are not the publisher and many people misunderstand the process of ordering a magazine through a magazine subscription agency. We do not send out the magazine subscriptions - each individual publisher does. The scheduling of the first issue is entirely up to the publisher. Most delays in receiving a first issue are due to the publisher printing mailing labels 1-4 issues in advance. Magazine issues are printed in advance and the mailing labels affixed to each issue. When a publisher processes a new order into their system, this new order must wait for new mailing labels and the next available issue that has not already been addressed. In some cases, this can create a substantial delay. This is not something we can control. We forward all orders on to our clearinghouse within just a few days of any customer order. The orders reach each publisher shortly thereafter. At that point it is then up to each publisher to fulfill the order. If there is ever a problem with an order, Magazine Deals Now will gladly issue a refund to the customer. In this particular case, the customer was receiving his order and a refund was not due.

The BBB complaint filed by this customer was after he received his first issue from the publisher. Upon receipt of the complaint we checked his account with the publisher. The publisher was showing an active account and scheduled the first issue as August 8, 2008. Magazine Deals Now is not the publisher and we do not have any control over the scheduling of a first issue. This is entirely up to the publisher and their policies and procedures.

Since the BBB report was filed after he received his first issue, Magazine Deals Now contacted the customer and provided him with his account information from the publisher. Since he was receiving his order, we asked that he notify the BBB so the complaint could be removed as it was unwarranted. The customer then responded to our e-mail and stated in this e-mail "I will remove the complaint if given some type of compensation for my inconvenience". I do believe this statement is clearly indicative of stating I'll do something for you if you do something for me.

As a good faith measure for the delay in receiving his first issue, we issued a coupon code which would have provided him with a magazine at no cost to him or a substantial discount on many other magazines. He then responded that he did not feel that the coupon we had provided him with was adequate compensation and he wanted an additional 2 years on his current subscription or a coupon for the same price he paid for his subscription. He flatly refused to use the initial coupon code and stated such so the coupon code was voided. There is nothing unreasonable about removing a coupon code that he clearly stated he did not want.

On 9/9/2008 we then issued the customer a coupon code for the amount which he paid for his original order. He used this coupon to order a second magazine subscription on 9/9/2008 at 5:48 pm. Note the second subscription was not a renewal of the magazine he is currently receiving. He ordered a separate, different magazine.

We have checked with the publisher of the magazine ordered on 9/9/2008 and they show an active account being sent to the customer to the name and address on his order.

The end result is that this customer received his initial order placed in February and will continue to receive this order through July 2009 as per the publisher. He is also now receiving a second magazine subscription which is active with the publisher.
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