• Report: #866632

Complaint Review: Magazine Publishers Service Canada

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  • Submitted: Tue, April 10, 2012
  • Updated: Tue, April 10, 2012

  • Reported By: Justin — Newburgh Ontario Canada
Magazine Publishers Service Canada
P.O. Box 187 Montreal, Quebec Canada

Magazine Publishers Service Canada Magazine Publishers Service - A family business - I paid & did not receive anything over 9 months Montreal, Quebec Canada

*Author of original report: Report: #866632

*Author of original report: Resolved

*Consumer Comment: Similar Experience

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Approx. 9 months ago I received a seemingly random phone call on my cell phone. The call was from Magazine Publisher's Service. I was promised a diamond wrist watch as a "gift" with a 5 year subscription to a selection of magazines of my choice. I was told a default selection of 3 magazines would be selected and I would receive a packet in the mail which would include my list of magazines to personalize my subscription. I was told I would be billed quarterly $57.50 CDN for 5 years at which time I verbally agreed over the phone not to cancel in this time. I never received the wrist watch, I never received a packet in the mail, I never received a confirmation of any kind, I never received any magazines. 

Today 04/10/2012 I received a billing statement with my Magazine Publishers Service account number and an amount of $115.00 due immediately as a previous balance. I continued previous payments in good faith with the verbal agreement across 9 months. As I had received nothing from the company prior to the notice of payment, I had no means of contacting the company. I received nothing through the mail, I was provided with no e-mail, website or telephone number to contact the company before today.

Fed up with the whole ordeal I figured I would count my losses, call the number on the billing notice and explain nothing was ever received and cancel my account with them. I spoke to Ashley who validated the correct address but refused to cancel the subscription. I explained I allowed myself to get duped by this, I explained I was not asking for a refund but I have not received anything and need to cancel future payments. Ashley reminded me of a verbal agreement and offered to play the recording from 9 months ago. I hung up in frustration. 

A second phone call was placed to 1-800-784-0232 where I waited on hold for 10 minutes after which time the IVR said the business was closed and to call back during business hours. The IVR then hung up. I know full well that when you make it into a queue before business hours close the IVR of a respectable legitimate company doesn't "dump" remaining customers.  This was 3:57 PM EST, even in mountain time this seemed a bit off to me. I placed yet a 3rd phone call 20 minutes later, SURPRISE they are open again and again I spoke to Ashley. This time I asked for a manager and I spoke with Pablo.

I was told anything I was promised was sent and therefore I must have received everything. When I pleaded I did not Pablo's response was "do you know how many people tell me they never received anything" and implied I was just trying to get out of an agreement. Paying $57.50 every 3-4 months and not receiving anything that was promised and then contacting the company who calls me a liar and tells me I should have called sooner is bad business in so many languages.

Additionally Pablo refused to cancel further billing and offered me no solution to my problem, I was expected to continue to pay for nothing for the next 4+ years. My account was flagged "refused to pay" and I was told it was my responsibility to contact my credit card company have them get contact information for the Magazine Publishers Service and cancel with 3 days with a 14 day grace period. At this point I was rather enraged because during the initial phone call I was told it may take 4-8 weeks for the magazines to start arriving. Why would I call to cancel in 3 days if I was told to wait 4-8 weeks for any other reason except "I changed my mind"? 

In summary I have made multiple payments of $57.50 over 9 months, received nothing, was called a liar when I called to cancel & cancellation was refused, was told what I should have done where no solution was offered and then hung up on by Pablo when I got angry. I am expected to continue making payments for the remainder of the term  4 years & 4 months in which time I will continue to receive nothing because Pablo thinks I'm a liar and I've received everything which was promised.

I think this is a family owned business operating out of Quebec. I can't see calling and speaking to the same people using a 1-800 number as a coincidence. Even if every thing magically appeared on my door step in a "back ordered" bundle there is NO WAY I will continue doing business with this seemingly shady company. 

This report was posted on Ripoff Report on 04/10/2012 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magazine-Publishers-Service-Canada/Montreal-Quebec-H2Y-3G7/Magazine-Publishers-Service-Canada-Magazine-Publishers-Service-A-family-business-I-pai-866632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
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#1 Author of original report

Report: #866632

AUTHOR: Justin - ()

Report: #866632 

Read and good luck fellow rip off buddy. One sure way to stop payments would be to cancel / change your credit card number. Otherise call the better business bureau and explain your situation which is what I did to stop the subscription with no further payments. 

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#2 Author of original report

Resolved

AUTHOR: Justin - ()

I never posted the aftermath to this issue but since someone replied recently I received an e-mail notification and thought maybe I should. Going from memmory I called the publisher's magazine company one final time and pleaded for a resolution with peace of mind that my next phone call would be to the better business bureau. Again I was talked down to with a rudeness and attitude that simply should not exist in any business shady or otherwise. 

Simply put, I called the better business bureau who made the magazine company cease and dessist in a sense. I received a letter confirmation in the mail some weeks later confirming the cancellation of the account. I never received any of the paid funds back, but the good news is I wasn't paying any more to them with the account closed. 

My only regret to this reply is that I dont have the actual letter confirming the cancellation, it was rather laughable in itself. The letter read something along the lines of "we realize that sometimes our customer's change thier minds". 

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#3 Consumer Comment

Similar Experience

AUTHOR: Tommy - ()

I don't have to write the whole story all over again, since Justin has done a great job in gathering all the details and it's 99% identical to the ordeal that I have been going through. However, I was about to just pay the collections company off because I was fed up and luckily I stumbled upon this website.

They collected payments from me as well for quite a while and then when I checked my credit card statement I was shocked cause I never received any magazines or watch or anything at all from them. I received a billion calls from them though to pay the remaining amount. Every time I told them that I hadn't received any magazine, they were so rude and heartless. The worst people that I ever had to deal with.

At this point I am just frustrated and I'd rather pay them off than let them eat up my peace. I have a balance of $287.50 and it is just pathetic that consumers are allowed to go through such harassment.  Unbelievable!

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