- Report: #1005618
Report - Rebuttal - Arbitrate
Complaint Review: Magazine Publishers Service
Magazine Publishers ServiceBranche Place D'armes, PO Box 187 Montreal, Quebec United States of America
Magazine Publishers Service Will not VOID our agreement Montreal, Quebec
*General Comment: similar situation
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In December I received an "Order Confirmation and Agreement" letter as a receipt and a form to mail back for the "free gift". I sent the form back the day I received it. Also in this letter was the statement that I had 10 days to cancel my order. Unfortunately this arrived after the 10 day window.
On my December credit card bill was a larger amount than I had agreed to. I immediately wrote a letter to Magazine Publishers Service stating that this broke our contract/agreement. I also gave a copy of this letter to my bank and sent an email to Magazine Publishers Service. I cancelled my credit card.
In response to my email I was informed that because I did not cancel my agreement with in the 10 day window I owe Magazine Publishers Service 90% of the total balance. I was also informed that a second call had been made to me to verify the order, the address and to answer any questions; this call was recorded. Unfortunately the recorded call was the first one I received and there was no second/confirmation call.
I responded to the email by informing them of what I remembered. In the next email I was told there is a "no refund" policy and my service would not be cancelled.
I responded by informing Customer service I had received 2 phone calls in this matter and stood firm that the agreement is "void". The response to this was that this was not a 2nd phone call ... I can count! I sent one further email standing my ground that "they" tried to overcharge me, thus voiding our agreement and that I would not be in further contact by email.
I have received phone calls on January 14, January 15, January 17, January 24, and today January 29. This is in my opinion harassment. I do not use foul language or a raised voice when this company calls, but I do tell the caller I do not believe I have an account with them as they broke our agreement. To date I have refused every item received from them and will continue to do so. No Product = No Payment.
This report was posted on Ripoff Report on 01/29/2013 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magazine-Publishers-Service/Montreal-Quebec-H2Y-3G7/Magazine-Publishers-Service-Will-not-VOID-our-agreement-Montreal-Quebec-1005618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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