I've been fighting with this company for over a year now. They consistently call me and offer a "discount" on my subscriptions, well, the "discount" is really a renewal on all existing subscriptions, which I was charged for ($19.02) in addition to the $34.38 or so I was already paying. In other words, you pay twice to receive the same magazines you've already been getting. Never mind the fact that every time they call, when I question exactly what I'm being offered, they say whatever I want to hear until they start recording my verification information, and then suddenly all the terms of the offer change.
I've called and complained and gotten nowhere. The first person I spoke with hurriedly passed me off on a "supervisor" as soon as I told her what I was calling about. This "supervisor" said all the things I wanted to hear, including that I would not be billed for three months and when billing started again, I would only be charged $19.02 for my existing subscriptions and all renewals would be canceled. BIG LIE. This conversation took place at the beginning of July. At the end of July, my bank statement showed a charge of $34.38. On August 17, it showed a charge of $19.02. I can only assume I'll be charged $34.38 again at the end of this month.
This is ridiculous! All I wanted were some stupid magazines, and now I have some ripoff company helping itself to my bank account whenever it feels like it. I just want to pay for the magazines I originally agreed to and then be DONE with this company. I'm sick of their lying representatives and outright thievery!
After reading the other Rip-off Reports, I'll be going to my bank to try and get a Federal Regulation E form to file a dispute, but I doubt it'll do any good; the only conversation on record is the original call where you get duped into agreeing to their "service." All the calls where I complained and demanded that this "service" stop were, of course, off the record with some sniveling representative who just wanted to get me off the phone so he/she could get their dirty fingers back into my bank account.
I think a huge class-action lawsuit is called for.
Arlington, South Dakota