• Report: #1108736

Complaint Review: Maggiore Rent a Car

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  • Submitted: Fri, December 20, 2013
  • Updated: Fri, December 20, 2013

  • Reported By: Ragazzo — London
Maggiore Rent a Car
Roma, Select State/Province Italy

Maggiore - SmileRent exploits clients - discount trap

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As an experienced business traveller, I am appalled by the treatment I have received at the desk at Pisa Airport.  I arrived from London with slight delay due to change in flight time and Christmas crowd in the airport. When I got to the desk of Maggiore /SmileRent staff told me that the voucher could not be redeemed because of the delay. But there is nowhere a note about delays due to late flight arrival. 

The frustration is that when trying to contact their customer service, there is none !! There are no staff or contact details for a phone call or dealing with urgent matters. Simply, Italian companies need to learn about customer rights. We should not be victims of small letters or obscure conditions in a general terms of an agreement.

No other service I have used anywhere else in the world have been so appaling. Even other discount companies such as  www.rentalcars.com have been professional and fair. I would urge clients out there to boycott this company and spread the word about the terrible services and prevent Maggiore/SmileRent from exploiting other clients.

This report was posted on Ripoff Report on 12/20/2013 09:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Maggiore-Rent-a-Car/Roma-Select-StateProvince/Maggiore-SmileRent-exploits-clients-discount-trap-1108736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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