• Report: #978246

Complaint Review: Magic Jack Dan Borislow

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  • Submitted: Wed, December 05, 2012
  • Updated: Wed, December 05, 2012

  • Reported By: Lorraine — Middletown New Jersey United States of America
Magic Jack Dan Borislow
Internet United States of America

Magic Jack Dan Borislow Jack Beans MJ Plus tech support could not get MJ to work with router, have to use with computer. Prepay for conference call, problem fax support, Internet

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I bought Magic Jack Plus to have savings w/o hooking device to computer. Magic Jack never worked with router hookup as advertised. The technical support tried to fix it, I was referred to 3 levels of support: level 1,2, and 3 on "chat" window support . I spent  a whole afternoon on the phone. MJ continued to generate message, "please wait....errorr xxxx, check internet connection (whic was working because I was chatting with MJ tech over the internet.  About 5pm, the MJ  L3 tech told me to reboot my router or unplug it while I was on the chatI was concerned we would be disconnected.  He never contacted me back after we lost our chat conversation.  

I bought MJ Plus to 1) use computer and phone at the same time (need router connection) so I bought a router. 2) Primarily purchased MJ for use for conference calls (which MJ does not support basic advertised yearly service).  MJ service use for fax has not worked as well.  Bottom line, I need to find another service provider for unlimited calls (including conference, faxes that works with router configuration. I view   as a "backup" service because it did not meet my expectations.  As far as quality, voice service is not so clear and it sometimes takes a long time to get a dial tone.  

MJ proposed solution for customers who want conference call capability, "buy additional minutes".  The reason I switched to MJ was to save money and this has not happened.

This report was posted on Ripoff Report on 12/05/2012 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack-Dan-Borislow/internet/Magic-Jack-Dan-Borislow-Jack-Beans-MJ-Plus-tech-support-could-not-get-MJ-to-work-with-rout-978246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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