- Report: #978246
Report - Rebuttal - Arbitrate
Complaint Review: Magic Jack Dan Borislow
Magic Jack Dan BorislowInternet United States of America
Magic Jack Dan Borislow Jack Beans MJ Plus tech support could not get MJ to work with router, have to use with computer. Prepay for conference call, problem fax support, Internet
I bought MJ Plus to 1) use computer and phone at the same time (need router connection) so I bought a router. 2) Primarily purchased MJ for use for conference calls (which MJ does not support basic advertised yearly service). MJ service use for fax has not worked as well. Bottom line, I need to find another service provider for unlimited calls (including conference, faxes that works with router configuration. I view as a "backup" service because it did not meet my expectations. As far as quality, voice service is not so clear and it sometimes takes a long time to get a dial tone.
MJ proposed solution for customers who want conference call capability, "buy additional minutes". The reason I switched to MJ was to save money and this has not happened.
This report was posted on Ripoff Report on 12/05/2012 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack-Dan-Borislow/internet/Magic-Jack-Dan-Borislow-Jack-Beans-MJ-Plus-tech-support-could-not-get-MJ-to-work-with-rout-978246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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