This is my transcript of the chat episode with two different agents, who both pretend that they don't believe that a trial involves trying something. IT speaks for itself:
Please wait for a site operator to respond.
You are now chatting with 'Julius'
Your Issue ID for this chat is LTK554084668744X
Julius: Hello, how may I help you?
Julius: Hello Jeff.
Jeff: I haven't receved my magicjack stuff yet. I don't care when I am billed and I don't care when it comes. But I am concerned that I have enought time to give this service a fair try.
Julius: Sure. May I have the order number?
Julius: Thank you for the information.
Julius: Please wait while I check that for you
Jeff: I would like, please an e-mail taht says I will get thirty days of actual service to try it.
Jeff: Otherwise thirty day trial is a misnomer.
Julius: Yes, you're correct, there is a 30 days free trial for magicJack.
Jeff: So i can still return it after thirty days of USE and get a refund.
Julius: No, you cannot return it after 30 days.
Jeff: Your answers are too brief to be helpful.
Jeff: So am I to return it the day it arrives so that I still have the right, since your company would not give me a fair chance to try it ?
Julius: I do apologize, but is is stated in the Terms of Services. Please click here to view your reference.
Jeff: So is that a yes.
Jeff: Pretty shady.
Julius: Yes, please return it within the 30 days free trial.
Jeff: It is not a thirty days trial while it is in the mail.
Julius: What do you mean? When placing the order online, it says 30 days free trial.
Jeff: Yes, that's what it SAYS, but what is it that I am trying while it is in the mail.
Julius: The 30 days trial will start when you have place the order.
Jeff: that is not a trial of anything.
Jeff: You have not been helpful.
Jeff: maybe you don't understand.
Julius: One moment please...
Julius: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Jeff: Could I have another agent please ?
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Mark'
Your Issue ID for this chat is LTK554084668744X
Mark: Hi there, this is Mark. Please hold for a moment. Let me read your chat with your previous operator so that I can assist you right away, okay?
Jeff: Hi mark, can you see my exchange with Julius above ?
Mark: yes please hold.
Mark: As I have checked here on our end. Order Number: xxxxxxxx Order Date: 10/28/2012 . For US, Standard Shipping orders will typically be delivered in 3 - 10 days after shipment. However, since you are in Canada it will take longer. (Note: Rush shipping is not applicable. If purchased it we can refund it)
Jeff: Yes,. Thank you.
Mark: You are most welcome..
Mark: Is there anything else I may help you with today?
Jeff: The question I asked, which Julius did not answer, was "What is it I am trying while the equipment is in the mail ?
Jeff: Or ois it just a trila of my patience by your company ?
Mark: Please wait while I check that for you
Mark: Once the MJ device is with you and if it is still on the 30 days trial if you decided to send it back, no questions ask we can issue a refund and a return link for the MJ plus device
Jeff: This, again, is not an answer to either of the questions I asked.
Mark: would it be okay if you will clearly state your question?
Jeff: I should tell yu, I am copying this chat for quality assurannce and to show potential customers the kind of service they can expect.
Mark: Yes you can do that and it is up to you.
Jeff: Do you speak english?
Mark: Please do clarify your question
Mark: yes I do
Mark: Please be specific with the question
Jeff: What is it that I am trying (trial) while the equipment is in the mail ?
Mark: Please hold..
Mark: May I know what you mean by that?.. are you referring on the 30 day trial of the MJ device?
Jeff: yes. I am a trial is an opportunity to try something. What is it I am trying when the device has not arrived ?
Mark: I am little confuse about your question. Please clarify it so that I can answer it clearly
Jeff: Could I have a senior supervisor please, whos first language is english.
Mark: I am the supervisor here Jeff
Jeff: Are you the only one, because my question is clear. Perhaps you have some junior members who can help interpret it for you if your englis his not strong.
Mark: The trial means is that if you wish to return the MJ device that is with in 30 days trial period we can issue a refund on it no questions ask. The 30 day trial means that if you are using a credit card, we will not take those amount on your bank instead the bank will put an hold on it, then after the 30 day trial will end, that is the time we will take out the money from your bank
Jeff: That is not a trial of nything except for my patience. Your comments polease
Mark: it is called trial period because you can still free use the MJ device within 30 days trial within the time spand
Jeff: no, you can only use it after it has ARRIVED, which is NEVER thirty days.
Mark: About the 30-Day FREE Trial Offer
magicJack is pleased to offer you a 30-Day FREE Trial Offer.
If you use a Credit Card:
Your credit card will not be charged or billed during your trial period for a maximum of 2 (two) magicJacks and/or the standard shipping and handling charge.
Your credit card company may place a temporary "hold" on the transaction amount for the 2 (two) magicJacks and/or the standard shipping and handling charge.
PLEASE contact your credit card company if you need more details or have a specific question regarding the temporary "hold" on your credit card account.
The following purchases or options will be charged immediately after placing your order:
Additional magicJacks, more than 2 (two)
Extra years of service; the first year is included free
If you do not return the magicJack within 30 days from your purchase, you will be "charged" or billed upon the end of the 30 Day FREE Trial Period.
If you use a Debit Card, Bank Card, or Check Card Your debit card, bank card, or check card will be charged or billed immediately after placing your order.
You have 30 days to return magicJack for a full refund.
If you choose to return the magicJack within 30 days from your purchase, your debit card or similar form of payment will be credited within 3 - 10 days after we receive the returned product. You will not be credited for rush or expedited shipping charges.
NOTE: All customers are responsible for return shipping charges.
To learn more about the difference between a credit card and a debit card: CLICK HERE
Jeff: I see, I'm not surprised you don't wnat to talk about it.
Jeff: I ill post this conversation online.
Jeff: Let your boss know to expect it.
Mark: I am explaining what is 30 day trial means Jeff
Jeff: Good luck to you.
Mark: Okay it is up to you.
Mark: okay.. they are aware what 30 day trial means