- Report: #382441
Report - Rebuttal - Arbitrate
Complaint Review: Magic Jack
Magic Jackmagicjack.com , Florida U.S.A.
Magic Jack, i took a chance on the magic jack Florida
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i figured ok its just the computer......went to the second computer ...after 8 hours of trying to install it and talking to several of their "service techs" i realized it wasn't gonna install on that computer.....i figure ok went to a third......after some time and patience i finally got it installed....it worked...i was so happy....got up this morning turned on the computer and guess what?? it crashed...so i go to their "live online chat"to see what they have to say about this...(m still amazed a company pushing long distance had no contact number...but thats beside the point)..got the person ...explain whats happened
their first bit of advice is disable the firewall and anti virus.....and then had it explained to me that magicjack won't work with either....so now im supposed to run my computer without protection in order to use this thing ...i think not... after that failed the "service tech wanted me to go into the computer registry and start changing settings...
i realize most people who read this aren't that advanced (for lack of a better word ) in computer knowledge but ill tell you ...go into the registry and change settings and you do 1 wrong thing yur gonna have a paperweight on your hands...anyway its my own fault...i read the reports did the research and decided to try it anyway......
now i have 3 computers that have to be reformatted ( hard drive wiped clean and windows reinstalled ) it cost me 50 bucks to learn a lesson but guess what ..DON'T WASTE YOUR TIME OR MONEY....and for everyone thats filed a report that ive read touting the marvelousness of this product??? all the computer techs??? i say bullshit....i think they're put there by people who work for magic jack....have a nice day...and thank you to the people who run this site for giving us a sounding board....
This report was posted on Ripoff Report on 10/18/2008 04:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/Florida/Magic-Jack-i-took-a-chance-on-the-magic-jack-Florida-382441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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