• Report: #406951

Complaint Review: Magic Jack

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, January 01, 2009
  • Updated: Thu, January 01, 2009

  • Reported By:Anywhere Florida
Magic Jack
magicjack.com Internet U.S.A.

Magic Jack 1 year plus 5 year plan = 6 years total -- Magic Jack can't count! Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I bought FOUR Magic Jacks, all with extended 5 year plans, bringing the total to 6 years of service. I argued up and down with the live chat agents, including the supervisor, who wrote, "I told you already that the Platinum plan - is an additional 4 years which entitles you to have a total of five years service." When I threatened to go to BBB and asked to speak to a supervisor, he said, "Okay, go ahead. Sad to say but I am the Supervisor."

I saved the email that said I bought SIX years of service, but because I have no option but to "chat" with their agents, I can't get through to anyone to take care of this! There is NO customer service I can contact, either by phone or email, so I guess I have to resort to Better Business Bureau again. I can't believe "Felix" has a job title of supervisor when he provides such poor customer service. I think he ought to be demoted or fired for being so rude!

Dan Borislow, how about some REAL customer service options???

N. Cognito
Anywhere, Florida
U.S.A.

This report was posted on Ripoff Report on 01/01/2009 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-1-year-plus-5-year-plan-6-years-total-Magic-Jack-cant-count-Internet-406951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Magic Jack

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.