- Report: #947560
Report - Rebuttal - Arbitrate
Complaint Review: Magic Jack
Magic JackUnknown Internet United States of America
Magic Jack Bogus annual fee for number porting , Internet
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I have just been informed that I now need to pay an additional $9.95 fee every year to keep my number ported (what?). This is unheard of in the phone industry. The worthless on-line chat person told me that I agreed to it and that I could find the policy on their website. I looked, and the policy was dated 06 Jul 2012, TEN MONTHS AFTER I originally paid the one-time fee.
The on-line chat person told me that I could see the agreement on the website if I went and clicked on the "transfer my phone number" tab. Of course it is listed there, NOW! It wasn't there when I agreed to pay the fee. It is also not listed ANYWHERE in their Terms of Service on there website.
I am now a couple of days and $100 into a five year renewal plan, and if I walk away over $9.95, they won't refund my prorated amount, so either way I lose.
And as a side note, I just found out that whey will charge you $30 to have your number "un-ported" so you can use your home phone number with another company. Another non-existent practice anywhere else in the phone industry!
This report was posted on Ripoff Report on 09/27/2012 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Bogus-annual-fee-for-number-porting-Internet-947560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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