• Report: #948101

Complaint Review: Magic Jack

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  • Submitted: Fri, September 28, 2012
  • Updated: Fri, September 28, 2012

  • Reported By: Jerry — Trinity North Carolina United States of America
Magic Jack
Internet United States of America

Magic Jack Lied about being able to make local calls free- they want a fee now , Internet

*Consumer Comment: Their Terms of Service state that any additional charges to Magic Jack...

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Bought Magic jack in july 2012 - bought the plus option and is suppose to have free local and long distance calling for 1 year. Had service for 2 months everything worked fine then one day 5 days ago not able to make any more calls local not even to next door neighbour or anyone where I live at . Contacted magic jack and they said I was listed in a high cost area and had to now buy minutes to call local . I argued with at least 7 different CS agents about this but all said the same  thing. I requested a list of what areas are a high cost area and was told I couldn't get one , no customer has one or CS agent or any other carrier . I asked then how are we to know if we are getting ripped off . Answer was if you make a call and get a recorded message then you know it is a high cost area. As far as I'm concerned after this contract is up then it will not be renewed. I'll be filing complaints everywhere I can about this . And I suggest others do the same and see if we can put a hurting to magic-jack and they way they do business. If I could afford to sue them I would ..

This report was posted on Ripoff Report on 09/28/2012 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Lied-about-being-able-to-make-local-calls-free-they-want-a-fee-now-Internet-948101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Their Terms of Service state that any additional charges to Magic Jack...

AUTHOR: Ken - (USA)

will require, among other things, additional charges to the customer for these services,

Sorry you're disappointed. 

I haven't tried them as all my LD calling is 5 cents/minute and very manageable.
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