• Report: #947656

Complaint Review: Magic Jack

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  • Submitted: Thu, September 27, 2012
  • Updated: Thu, September 27, 2012

  • Reported By: saiperus — virginia Illinois United States of America
Magic Jack
Internet United States of America

Magic Jack Magic Jack After 3 years of service, they told me I had to pay extra , Internet

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After 3 years of using Magic Jack they stopped letting me call local numbers in my town and the next one over. This is the chat I had with them regarding what happened to my once awesome phone service....

Please wait for a site operator to respond.
You are now chatting with 'Magda'
Your Issue ID for this chat is LTK554083014072X
Magda: Hello, how may I help you?
sasha: I can not call local in town numbers anymore
Magda: Hi Sasha
sasha: i tried to reset my magic jack a hundred times
Magda: May I know if you can hear an error message?
sasha: yes
sasha: it says in order to call a conferance number go to some website
sasha: and its not a conferance website
Magda: may I have the numbers Sasha?
sasha: *conferance number
sasha: any local number
sasha: the school
sasha: it wont call anymore
sasha: my mother in laws house
sasha: it use to let me before
sasha: i just want to be able to use my phone
Magda: may I know if you can call other local number?
sasha: i shouldn't have to pay more money to call numbers in the town i live in
sasha: it won't let me dial ANY local phone numbers
Magda: Please wait while I check that for you
sasha: and it won't let me dial any ************phone numbers
Magda: checking now
sasha: it
automatically says "to call a conferance line or a platform go to
mymagicjack.com/prepaid to buy prepaid minutes" it has NEVER asked me to
do that before this month.
Magda: I appreciate your further explanation about the matter.
Magda: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Nigel'
Your Issue ID for this chat is LTK554083014072X
Nigel: Hello. My name is Nigel. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
sasha: k
Nigel: Thank you for waiting.
Nigel: I can see that you're required to have prepaid minutes to call the number that you're trying to reach, right?
sasha: that is what it is saying
sasha: but why do I have to pay extra money to call numbers I use to be able to use
sasha: they are numbers to my friends homes
sasha: and to loacl buisnesses
sasha: local*
sasha: since when is somebodys home phone a conferance line?
Nigel: It's in our terms of service which states that "We
may provide for a fee, premium prepaid services, which may be powered
by YMAX Communications Corp. (YMAX), and may include some inbound,
international, conference, platform and outbound calls that receive a
recording and certain calls to non-ILEC areas, and the rates for those
services will be governed by listed price lists or tariffs. Charges may
apply to use the call forwarding feature, if available".
Nigel: It's something that our system automatically identifies.
sasha: why did it let me call these numbers for 3 years?
sasha: why did it just change?
Nigel:
We may require prepaid purchase and/or we may charge you for calls to
conference lines, platforms and certain non-ILEC area calls, or any call
wherein we incur a cost from another carrier.
sasha: well
congratulations when it comes time to renew magic jack I wont do it, and
I wont recommend this product to anyone. In a matter of fact I am
posting this message where everyone can see it. Your product is is a rip off!
Nigel: When
you plug the magicJack into your computer for the first time you were
taken to the registration page to get a new number. On the third
screen/dialog box of the wizard you were asked to read the TOS article
entitled "magicJack Device and Software, Terms of Service and Software
License Agreement". It is impossible to proceed with the process and hit
next unless you checked on the box at the bottom that says "I have read
and agree to the Terms of Service." Activating a magicJack service
requires agreeing to the TOS, which you did.

After 3 years, they change their service to something unusable for me. They couldn't even answer my questions....
why did it let me call these numbers for 3 years?
why did it just change?

KEEP IN MIND: Their slogan is " free local and long distance phone calls" they now make you pay them for prepaid minutes to call local numbers.

This report was posted on Ripoff Report on 09/27/2012 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Magic-Jack-After-3-years-of-service-they-told-me-I-had-to-pay-extra-Internet-947656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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