I first purchased Magic Jack in 2010. Then upgraded to Magic Jack + in Dec 2011. Magic Jack seemed to work well in it's original equipment. Since the purchase of Magic Jack + there has not been one single phone call made, due to breaking up on the receiver's end.
4 calls to tech service were made in the year since Magic Jack + was purchased. Each time the call lasted for over an hour. All contact was made by "live chat", no phone number was ever given to contact the company personally. Each contact was ended by being switched to their "top technician" who would connect to my computer and run it from their end. It was said needed repairs could be determined from remote contact, and the Magic Jack + would work as advertised. All 4 calls were on hold for up to an hour with no one ever making connection again, and no remote contact was ever activated.
I had discontinued my regular land line with AT&T. Out of desperation, I attempted to renew my regular Magic Jack service for another year, with the idea of persuing the Magic Jack + issue after phone service was restored using regular Magic Jack. I was charged for 5 new magic jack accounts, at $34.44 each, plus $5.00 for each account. And still do not have a dial tone nor a local line, no use of the phone whatsoever.
The reason there were 5 accounts charged is that I had attempted to make a live contact with customer service, and each time ended up filling out a questionnaire and never getting a response. After waiting up to a half hour, I would try to enter the system and renew my previous account. I did this 5 times, never received any feedback nor contact "live" or otherwise. But when I checked my bank account on line, I have been charged for a new account, not one of which resulted in a working phone line, and was never even advised by mail or live chat, that this had been done.
I have come to the conclusion, based on this experience, that this is the most inept company I have ever dealt with. That, at a minimum. Or, this is a company that is deceitful, lying, fraudulent, and is making totally untrue and false statements regarding it's policies and product.
I feel Magic Jack owes me all that it has charged me today, and never mind the renewal of my account. I also believe it owes me for BOTH magic jack + accounts since I have never completed a call on either of those system either. Further, I think that these complaints should be made public and as far reaching as possible. This company should be totally shut down, and sued for fraud. As soon as I get the credit for what I have lost trying to deal with them.