• Report: #934520

Complaint Review: Magic Jack

  • Submitted: Wed, August 29, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: Judy — South Pittsburg Tennessee United States of America
Magic Jack
Internet United States of America

Magic Jack Magic Jack phone service On 8/28/12 my MJ service was cancelled; MJ rep said I had violated the TOS by making 20 times the av MJ user number of calls. No refund. I had purchased 5 add years in 5/2012. I did not have the MJplus. Internet

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I have been using the original Magic Jack for going on 4 years.  3 months ago I extended my service for an additional 5 years. Yesterday my Magic Jack stopped working.  I was unable to make or receive any calls.  When I went to magicjack.com and chose live chat, the service rep told me I had violated their terms of service and magic jack had consequentially terminated my phone service.  When I asked what terms of service did I violate the rep told me to read section 6 of the TOS, which read:

"If magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us."

Questions I asked the magic jack rep.

1.  What is the average magic jack customers usage? The rep had no answer.

2.  Who makes 50 calls in a day?  I would be on the phone all day long if I made 50 calls a day and believe me I have never made that many calls in a day.  Absolutely absurd!  I thought he was making it up at first until he sent me the link.  As anyone who has a magic jack knows, the calls you make show in your list of calls.  As I explained to the customer service rep, I have never made 50 calls in a day.  Did not do a bit of good.  My 5 years of service was terminated and I did not receive any refund. 

I dont know what is up with magic jack but I am sure there are several of us that this has happened to.

If this has happened to you please file a complaint.  Maybe if enough of us complain something can be done to expose this company or maybe a class action law suit can be brought against them.

This report was posted on Ripoff Report on 08/29/2012 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Magic-Jack-phone-service-On-82812-my-MJ-service-was-cancelled-MJ-rep-said-I-934520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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